The rooms were great, very clean and so was the location. When I had an issue with my room (the bell & strobe light went on automatically at 830am in the morning), the manager was very quick to reach out to me to find a fix by changing my room to another suite. He seemed deeply apologetic and hands-on about such issues and said they would investigate the same asap. But overall the rooms were high quality, well designed & very new. The front desk was smart, very warm & checked me in very fast.

I think the hotel has some issues with the electronics in the building cause I had two instances where things happened without anyone's intervention meaning some software bug. (1) my bell rang and the strobe light went on and there was no one outside my room (2) another morning the sheer curtains started moving automatically Since the hotel is fully digital, I think some software bug or issue needs to be investigated and fixed.

What a beautiful hotel room! Love the large glass window with a view, and the fancy window blind system. Beds were comfortable, and we loved the robes and slippers. The entire facility was clean and modern, the rooms were still fairly new and not all banged up (yet). Front desk person, Mitch, was pleasant and friendly. We enjoyed our interactions with him. Walking distance to the Chase center and various places to eat. A great place to stay if you're in town for an event at the Chase center. Lots of public transportation available as well. Also, a lot of tourist aren't aware that if you are attending an event at the Chase center, all public transportation on the MUNI is free. And children under 18 also use public transportation for free around SF. Everything except the Cable Cars. We spent a few days in SF and thoroughly enjoyed the city and also this hotel. One of the most memorable and nicest hotel we've stayed at. Also loved that they give you a bottle of water per guest. They are made of metal and reuseable which we refilled either at the lobby or at each floor (where there is a water filling station and ice machine). Lobby/lounge was also beautiful.

Bathrooms didn't really need to have a glass window, that made it awkward when we forgot to close the blinds, lol.

We stayed here as 2 adults and a 7 year old from Friday to Sunday. We loved the hotel, it was clean and quiet. On the 14th floor, we barely heard any street noise apart from the odd tram. The beds are comfortable, it was clean and the rom is really well blacked out so the morning sun does not really wake you. The shower pressure was the best we experienced in our trip to the USA. It is far away enough from the chaos of fisherman's wharf to have peace and quiet but close enough to via a ride share or an hour long walk along the pier fronts. It is super close to Oracle Park and is right in the middle of the game day atmosphere. We loved our first baseball game and then a 5 minute walk back to the hotel. There is a "supermarket" (Gus's community market)close by, which has a good variety of food friendly staff. Casey's Pizza was a great find, only a 5 minute walk away, they have a really good margarita pizza. I can not speak more highly of the staff. They are friendly and seem like they actually are interested in you and want to help. Everyone greeted us when we arrived or left. On the last day, they held 4 suitcases for us after we checked out. Our flight was that night, but they were more than happy to assist us so we could continue to explore San Francisco. Thank you to the staff at Luma, we had a great stay and would definitely stay there again if we ever come back to SF.

We liked everything. The only small thing was not knowing about the electronic "do not desturb/ do not make the room up" button we needed to activate. Our 7 year old left the room in a mess, and we were going to deal with it when we returned as we were late for a ferry ride. When we returned, the room was made up so nicely, and they carefully put the mess back on top of the bed where it was. 😅 We were more embarrassed than anything else. So a note to anyone else, there is a button next to the door to activate if you don't want to be disturbed. It will make the green doorbell outside your room turn red. Not an overall issue at all though.

The room was really cool! loved the windows, the automatic blinds, spacious room and bathroom. bed very comfortable, tv large and easy to control. remote very simple! many options. we could see Oracle Park from our room and loved walking to the 2 games we attended. rooftop Cavana is fabulous!

no place to eat breakfast in the hotel or nearby. we could not find anyplace to eat without taking a taxi or our car. coffee bar was just ok......crowded and slow. sitting area very nice. could use a makeup mirror in bathroom. hair dryer was kinda weird.

Excellent location for the Chase Centre and Oricle Park, there was a tram that went past the hotel and it was perfect for walking up around the coast line towards the piers. The hotel also had a great rooftop bar with nice views and nibbles

We ordered breakfast buns and coffee via room service, and this was delivered via a small robot, which was nice, but due to the breakfast bun having cheese on it, it had stuck to its wrapping, so I had to take it Back to the coffee shop, they made me another one, but didn't apologise. This also defeated the purpose of breakfast in our room.

The hotel location is really good (near the Giants stadium and a metro which makes transportation easier), rooms are really nice, luxurious and super clean. The hotel doesn’t offer a breakfast buffet but they do have a small bistro offering coffee, croissants, muffins etc. It’s pricey but alternatively there is also nice restaurants within walking distance and there is a supermarket (Gus's Community Market) offering breakfast sandwiches.

Parking is really expensive (80$ plus tax) and if there is a Giants game (which was already the case for us), the price goes up to 100$ plus tax. There is a parking lot nearby which is cheaper but it’s only available if there is no Giant games, otherwise it’s blocked/reserved for the games.

Fabulous hotel! Great service! Room and everything is superclean, new, comfy! Rooftop bar is amazing, great views, life music!. Coffee at downstairs is excellent (not sure why some rate it bad), price is not that bad (large Americano 6.5, regular 4.5). Absolutely loved every second in that hotel and would return! Some downsides: my room was on 11th floor and I heard talking, music from rooftop bar until 1 am but airplugs blocked it so I was not bothered much, you can sleep well. Bed is super, linen as well. Shampoo in the room had finished - they refilled quickly. Fridge does make loud noice in the middle of the night - the fix is that you open the door and close it again which stops the noice. Keycard in the lift needs to be hold on the reader long time. But, these were all minor issues, and did not bother me. Go to a community grocery store and a wine store-bar (2 min) - they are excellent. My new home in SF for sure.

My room was on 11th floor and I heard talking, music from rooftop bar until 1 am but airplugs blocked it so I was not bothered much, you can sleep well. Bed is super, linen as well. Shampoo in the room had finished - they refilled quickly. Fridge does make loud noice in the middle of the night - the fix is that you open the door and close it again which stops the noice. Keycard in the lift needs to be hold on the reader long time. But, these were all minor issues, and did not bother me.

Very comfortable bedding, Huge TV for the space and you can stream to it from your device. Daily room tidying if desired. Remote curtains, including blackout for the night. Walkable distance to ballpark and basketball arena. Nice restaurant on the roof, with some tasty margaritas on the happy hour menu. In the mornings order your latte and breakfast burrito to be delivered by one of their 3 robot butlers.

We had a low car and the entry and especially exit to the valet was a little steep but if you take the right angle you can clear it safely... just need to be careful and go slow.

Great place, cool interior design - functional and modern but yet with some really nice and surprising details. Friendly and helpful staff. We were on the 15th floor with a great view, but we never had to wait long for the elevators. Beds were really comfortable and the bathroom/shower practical and of good quality. Valet parkong is no bargain. We parked at Giants parking lot A just across the street (purchased the ticket ahead online) and used Uber to get around town. We would go back anytime.

If you’re in SF for the classic tourist sights and want to walk, there are better locations.

The room was very clean and well equipped. I liked having a steamer to iron my clothes, and the hair dryer had a diffuser which is rare! Very quiet, got great sleep.

There is no room service at all. They say there’s robot delivery of pastries and coffee in the morning, however every single time I tried to use it they said it was offline. I think there’s only like one or two robots so not enough to service the whole hotel. That was the biggest bummer for me, otherwise the rooms were nice and clean.