Very good wifi and comfortable bed. Easy to use shower facilities. Can't day much more on that as only spent time in room to sleep. Location of this hotel was excellent and close to trains, trams, trollys and buses

Room was a little warm, could do with a fan at the least. Opening the window meant little flies came in but very little breeze due to the window being opposite another tall building. Dust left over from previous building work, not sure if carpet was cleaned.

it was quaint and quirky. it’s not the fanciest hotel by any means, but it is clean and had a lot of character. it’s an older building and was great location for what I was in town for. there are many places to stay around this area and honestly super stoked I stayed here actually compared to the run of the mill places. I had zero issues staying here. I mean you cannot control what is on the outside and I never felt unsafe staying here. I would stay again. the staff was super friendly and helpful.

hmmmm, the homeless population in the area but that has nothing to do with hotel itself. the parking is awful unfortunately but I think that’s how it goes around there.

The hotel is in a very convenient location. It’s close to Union Square and BART stations, and is easy walking distance to Chinatown, North Beach, and SoMa. There are lots of great eating options nearby. The staff were friendly, helpful, and welcoming, especially Hansel on the front desk during the week. I found the Wi-Fi to be excellent. My room was very comfortable and housekeeping were attentive.

It would have been nice to have a coffeemaker in the room.

Helpful staff allowed early check-in and storage of bags and coat after check-out. Location was convenient for attending a conference in the Hilton Union Square, one block downhill.

Security could be improved. On several days, I returned to the hotel in early evening and found the front desk to be unoccupied and easy access to the elevator with an open door. TV selection was entirely fictional entertainment; could not find any news reports, especially no PBS!

The concierge people (I spoke to 2) at the front desk were extremely nice and helpful - over the phone prior to booking the room, and also in person when I arrived. The filtered water station where you can fill up your water bottle for free was also great. And you can't beat the location - walking distance to Union Square and Embarcadero, etc. Last, the room was quaint, spotless, and in great condition.

The only drawback was that the room smelled pretty musty - I'm thinking the curtains, carpet, and shower curtain could probably use a cleaning/freshening-up (or replacement) from so many years of use.

I love this location. It was close to where our son lives. The hotel is older but I felt in good condition. It has good bones and it was clean. If you want an expensive hotel, there are plenty around but this one is very affordable. Most of sf does not have air conditioning and there was a fan included in room. There was maid service everyq day. Bed was made and new towels put out.The fixtures all worked and plenty of outlets. There is a starbucks down a couple stores to the right.There is a jack in the box on other corner. A pinecrest diner (which always had a line and was quite delicious) on other corner and across the street are 2 theatres.

The only thing that could be a little unsettling was the garbage dumpsters are emptied around 1230 at night on side and you could hear that. It happened about 2 out of 4 nights we stayed. I am a light sleeper as well.

Location of the hotel was great, lucky enough to get a street view from our window. Room was clean, neat, with multiple wall sockets that made for easy device charging.

No thermostat or A/C. Understandable given building codes but it did make the room feel oddly stuffy at times. The windows do open but that doesn't help when it is raining.

The location is very very good! The staff is very polite and helpful, The room was big enough, albeit a bit cold. The first night we were really cold so we asked for extra blankets, but after the first night it was better (i also upgraded to long pants:)) ) They have a water fountain downstairs and hot water so we made tea and coffee<3 i really liked this

the carpet of the hotel....it really smelled funky..and how cold it was especially first night.

The hotel is in a great location, yes there are some homeless around but that is San Francisco in general, they leave you to it. It is minutes away from places like ChinaTown and about 20 minutes walk to the seafront (or less), plenty of places to eat and drink. San Francisco is an incredibly expensive city, so the price is actually very reasonable. I would stay here again.

The location is fabulous! Close to Union Square and tourists can have access to different transportation services. The staff are really friendly.

Nothing in particular actually. The hotel may look small and old in appearance, but I really feel comfortable during my stay there, and the rooms are clean and cozy as well.