I love the hotel, I really love that it is right on the beach as is the lovely outdoor area and pool. I love that you are able to have meals outside overlooking the ocean. Staff was great.

The parking is terrible. There is limited parking spots at the hotel and they are very small. You have to park across the street in the parking lot and then you have to fight traffic to cross the street which is really very dangerous, four lanes and a turning lane you have to run across dodging traffic. The hotel/city really needs to consider a pedestrian crossing here. Also, since when do you have to pay a parking fee to park at a hotel that you are already paying to stay at? Definitely not happy about that!

Good location. Great staff overall. Ms Brenda, housekeeping, was excellent

On Saturday morning we had a different cleaning crew, 4th floor. They did bare minimum. Did not make beds, did not clean floors, took out the trash, picked up dirty towels from the floor and left a few replacements on the sink counter (didn’t resupply 100% and had to go to front desk to get more towels and bath floor mat), did not resupply cups or tea or coffee or drink condiments. I had two rooms, the floor had sand on it which was not there when my family members left the room to enjoy the beautiful weather. I reported these concerns to the front desk

pretty view but the window was very foggy like and bird poop on window so all I can see is bird poop and fog on window.

well I didn’t like that I wasn’t able to change to a balcony when I called about changing no one could really help and the guy over the phone that answered the phone was very rude and did not help at all and it was a female that I spoke with as well I ask to speak with the manager and she never got anyone just put me on hold. all I wanted was an upgrade. booking or no one was able to help it was back and forth calling and didn’t get anywhere.

Everything was perfect - hotel is located right on the beach, restaurant is open for breakfast, lunch and dinner and kids eat for free!!! there is a decent pool and activities like shopping, water park etc are 5 mins away.

Not sure if this is booking.com mistake or hotel BUT on my reservation I specifically chose that breakfast was included. IN REALITY, you get 10$ towards breakfast, max 20$ per room, the remaining balance if any you will have to pay out of pocket. Most breakfast positions are slightly above 10$, just FYI

Location was great!👍🏼

Smell of Marijuana in the elevator and at the balcony

The beach view and direct access to the beach.

Nothing. Everything was okay.

The bar and restaurant were excellent. Kathy, the bartender was outstanding. She took care of us and others there both with drinks and food at times working by herself. Drinks were great as well as the food. The downstairs bar, dining and reception area remodeling were outstanding as well.

The upstairs bedrooms and hallways could use an update as well to match the lobby. The couch in the bedroom was old and did not have a matching seat with the back and sides. There were a few items such as trim in corner by fifth floor elevator that could use attention to caulk and smooth over.

I liked how close was to shops things I liked pool the ocean.loved the huge room and view from it Breakfast was ok

Didn't like foid at restraunt talking about dinner Didn't like that there was hardly any parking at the hotel Didn't like big price tag for two nights didn't like that really no towels offered for room

I love the room with the jacuzzi it was a beautiful relaxing scenery for a much-needed get away the staff was wonderful

The cafe could have had a little more assistance I waited about 20 minutes for breakfast but the food was good staff was friendly so it really didn't deter me from coming back again

The morning staff was very nice and welcoming and kind. The bed and pillows were fantastic. Location was amazing.

Checking in was a bit of a hassle. The man didn't even look up from the computer, just asked me for my card and id. I gave my confirmation and he said it didn't help and then told me that none of the booking agency's are worth it. Just seemed unprofessional. No big deal, it did not alter our stay at all. Just something to file away.