I had stayed at this resort a few times 10-15 years ago so I was excited to return and see if it was still as good as I remember. The Sheraton actually exceeded my expectations on how I remember it. From start to finish the whole stay was exceptional. We arrived a few hours early but the girl who checked us in found us a room ready and was very friendly and helpful. We had the 1 bed villa and it's insane how much space you get. The 1 bed could comfortably fit 4 people. Room was very clean, tidy and they come with lots of storage space for clothes etc. You have washing machine, tumble dryer, dish washer, hob/stove, fridge and microwave - everything you will need. The facilities are out of this world with a choice of 5-6 different pools, tennis courts, gyms, mini golf, restaurants, bars more. Another bonus is free parking and all areas of the resort are gated with security access so you feel very safe. You can use the free shuttle service to get around the resort as it is quite big. Location wise 10 mins from Disney and max 15 mins to universal. You have a mini store/supermarket on site as well with Starbucks, food, drinks, clothes, toys etc - very handy. This place is perfect for families with kids and large groups. Will definitely be back!

My only (very small) disappointment was there used to be 3 arcades around the resort and they're all gone now! Every room was empty so maybe just renovating right now.

we booked to stay here as we had stayed about 7 times previously

this visit I didn’t think the cleaning was very good, I knew there wouldn’t be housekeeping every day but in the 10 days we stayed they only came twice and then only the beds and towels were changed, I didn’t feel like the bathrooms had been touched at all, it’s not nice to be away and the facilities are not as clean as your own home.The sofa bed was really uncomfortable and the second double bed was broken.Everywhere was very dusty.

I loved that the property was gated and secure. I loved the Villa itself. All of the in room amenities such as the full refrigerator, stove with oven, and microwave was provided, amongst other kitchen necessities. There was plenty of space for everyone to sleep comfortably and move around. Oh let's not forget the washer and dryer provided. I instantly fell in love with the location. It's also located near so many stores and restaurants as well as the Disney parks.

The only thing I did not like was the checkout process. You drop your keys in a basket and then go stand in another line for a "departure gift" which was a shutterfly coupon code. The checkout process was not stated when checking in, which had me standing in line for more than 5 mintues for the man to finally say if your checking out drop the key in the basket and go stand in another long line.

We will return time and time again! It is very convenient to so much! The security is great. SVR has multiple pools, restaurants, and a marketplace for incidentals and souvenirs. The staff was very friendly and helpful. The kitchen had all the essentials. They even give you detergent for a couple loads of laundry. I loved sitting outside for breakfast on the screened in porch every morning.

With all the following said, we will still return. There was a musty smell in the room. The beds are very firm. We had scheduled a late checkout when we checked in and at 10:15 a security guy was knocking on the door asking why we were still there. Then a few minutes later someone else came to the door asking the same thing.

The generous size of accommodation, comfortable beds, fabulous pools and children’s play areas . First class location close to restaurants and Disney areas.

On-site restaurant was way too expensive and quality of good delivery was low .

Excellent facilities, well maintained, great location.

A better shuttle arrive to/from Disney would be a great addition.

Brilliant resort. From the minute we arrived it felt safe, clean and the staff were really helpful and friendly. Villa was so fresh and modern- really well maintained and the same goes for the site as a whole. Pool choices and activities available were fantastic. Staff have a text query service, which we used to request an item which we had an instant reply about and then was delivered within 30 mins! Cant fault that kind of service!

The only issue we found was soundproofing between villa floors needs addressing if possible. Unfortunately you could hear the kids in the villa above us running around until late (but we may have just had noisy neighbours!) Also when either above or below flushed their toilet it sounded like ours was being flushed, which when late, did wake us up on occasion.

The staff was great, especially Chloe. we go tthe room earlier than expected and we were allowed to leave later than required. The room was VERY specious, the beds were very comfortable. the room was clean, no bugs or any other insects :) , The location was close to every place we needed to go. We didn't use most of the resport's facilities, cause were touring all day and got back very tired, but we went to the pool once , which was relaxing, the pool was nice, clean and the water was hot cause of the heat.

Nothing actually, wished we could have more time to enjoy more of the facilities :)

spacious living accommodation with everything we needed for a comfortable stay including a full kitchen with the addition of a washing machine and dryer.

the site shop was poorly stocked and very expensive.

The location was ideal to major attractions. We were less than 15 minutes away from Disney's maningate, a mini golf and Dunkin were across the street and they just built a McDonald's right by the hotel's main gate. About two miles away (or less) was major stores such as Walmart, Publix, and eateries.

The events that occurred within the resort were not properly labeled. We wanted to take the kids to see the magician, but it did not specify which "activities" building the magician was at. The marketplace store was highly overpriced. It probably be cheaper to get an Uber and buy your own groceries.