Very clean and tidy and looks like it has been recently refurbished. Central location where you can walk to everything the city has to offer. Lots of parking ($15 per car per day - expensive but worth it! Good luck finding parking anywhere else). Come here if you don't care for service and you just want a great location and good facilities.

Short staffed (Christmas/New Year period) and staff were clearly burned out and visibly distressed - this in turn was passed onto the customer service which was terrible. Room was not ready when we arrived, dropped our bags off and returned later and it was done. Note: Room was immiculate and we also recognise staff shortages everywhere at the moment, but costs nothing to smile at customers. Air-conditioner/heater from the room above us was noisy and could be heard from our room. VERY slow check-in process, heightened by the lack of staff. The elevator was broken when we got there, but we were on the 2nd floor so it was not a problem. Water was expensive at $4 for a small bottle (almost price gouging). Bring your own drinking water!!

The restaurant was closed due to lack of staff. So I would rate that a poor experience. Booked this hotel for the convenience of a restaurant.

Closed restaurants. Staffing was minimal. The receptionist at the desk was miserable. Found out she had worked all day and throughout the night we checked in. Could have used a little pleasantness. She was very inattentive to our check in.

The location was excellent - walking distance to all downtown, St. George Street restaurant and shops we wanted to see. The rooms were huge and comfy, with 2 queen beds AND a sofa bed, and the closet helped to keep us all organized.

Being that the rooms are about $200 a night, it would be nice if parking was included with the rate.

We like staying at the Villa Victor due to the location of the property to the Old Town and other places that we like to go when we are staying in St. Augustine. It's always clean and the staff is very friendly and professional. It's a great place to stay!

Nothing really - everything met our expectations, as usual!

location is great, bed was very comfortable staff was very nice. we had a fairly nice view from the 3rd floor.

the tile floor hadn’t been mopped in quite a while. I spilled water on the floor and used a tissue to wipe it up. the tissue was as almost black when I dried a 6 inch portion of the tile. There was something on the wall in the bathroom next to the counter, the bathtub plug didn’t work and it wasn’t possible to take a bath. the shower lever was stuck in the shower only position. our room didn’t get cleaned for our second day. our wet towels were not picked up and we had to get clean towels from the front desk.

The location of this hotel is great! My daughter and I stayed there last year and when we booked this trip, I wanted to stay here again. It's close to the trolley, Ripley's, shopping and everything that we wanted to do and we were able to walk everywhere! The staff is very helpful and nice! I would definitely stay here again!

Nothing, really......I was very pleased with our stay!

The location of this hotel is perfect! It’s location makes it easy to walk to the main places that we wanted to see. The staff is always friendly and helpful and I will continue to stay at this hotel when I visit St. Augustine!

Nothing really……. It’s a very nice property!

Location and cleanliness

Value to accomodations = overpriced. Poor water pressure, no breakfast or even decent coffee condiments.. for over $300 a night?.. This was our 2nd visit to Villa Victor in the past 4 months and the price to value left us a little disappointed. In fairness, we didn't bring it up to the staff as we saw no point. Perhaps we will reach out to management and express our slight malcontent. Room was clean, facility seemed clean as well.

The location, price, room, and staff were all the perfect fit for our stay.

The price for parking is expensive, especially for every night. I think they should lessen the cost of parking or at the very least decrease the rate for multiple nights.

Location is excellent!! Walking distance to everything in the historic district. Easy access to and from us 1. Room was spacious.

No breakfast. You can see some deterioration of doors, door frames, and windows. We had a sofa bed in the room but no linens or pillows for it. The beds make noise when you move (my husband is a toss and turner) and not very comfortable. The a/c doesn’t cool as much. It felt hot at times during the night.