First off, Roberto , the manager, was a saint addressing my change in plans. Accommodating and understanding, truly a good person. Hotel parking was full but we found parking within 5-10 minutes which was okay as the weather was awesome. In the middle of winter , I don’t I’d feel the same way . Rooms were well appointed and clean.

Parking lot was full, while hotel was 100% full , I feel as if people staying there get first right of refusal.

Great location and views. Staff was very friendly. Only wish I could’ve been there when it was warmer so I could have relaxed on the outdoor patios.

Only issue was my fridge in the room was not cold! I was traveling while pumping breast milk for my baby at home, so I needed to keep it cool. This was quickly remedied with a call to the front desk, and they stored my coolers in the fridge in the kitchen.

We liked the kitchenette in our room and the ability to make a meal if we chose to. The kids enjoyed the swimming pool and the location was near enough to public transit that we could walk to it and take the train wherever we needed to go.

Biggest complaint is that the breakfast in the morning was good, but often ran out quickly and we had to wait for food to be replenished. Plus often not enough utensils and we started having to bring our own from our room in order to eat our breakfast.

Location and service at the front desk and at the bar.

Breakfast was an unpleasant experience: overcrowded, food was not good in general and silverware was dirty. Furthermore, having room service every 3 days is not what we expect with the price we pay for the hotel.

The suite was very accommodating for my family of 5. The pool was perfectly safe at 3'9" and the view from the workout room was great.

The traffic on the elevators was very difficult to manage. We never saw the 3rd elevator open or close and it my have been broken without a posted sign. We had to ask for extra towels and sheets for the sofa bed because they were not in the room when we arrived. The parking garage was SMALL without enough space. When we arrived we didn't know where to park and no one answered the phone from the front desk so we had to drive around downtown Chicago for a while before we found someplace to park.

the location is amazing, perfect for exploring the city and the smaller neighbourhoods. my room was a great size and had all the amenities that I needed. the staff were AMAZING, every single one made me feel welcome and were always happy to help or chat

the breakfast could have been better, often certain food ran out and there was a long wait to restock. there wasn’t a huge amount on offer for vegans, although there was almond milk. it needs to be more obvious that reception and check in is on the 3rd floor.

I think you've got a quality boutique hotel with an excellent and friendly front desk. But one thing that needs improvement if you care to align with the overall quality of the hotel is your free breakfast. It's basically a subpar freebie discount hotel breakfast of the worst sort. Can you add fresher ingredients? install a short order cook?

see above

Great location in west loop. Good free breakfast

No housekeeping. They promised tidying after two nights but they never came. We got our own replenished towels from housekeeping. No fridge or water bottles in room. Bed not that comfortable. Very low water pressure in shower. Limited sink counter space

Very clean hotel. very polite front desk help. I laughed a lot with a male that worked front desk, great personality. Pool area very clean and well cared for. Two gentlemen that worked the breakfast area very kind and nice to my 8 year old daughter & myself. Always welcomed us each morning with a “good morning” and a smile :)

Parking sucked. But that’s city life.

The staff was very kind and helpful with a booking.com issue. They adjusted my reservation dates without issue. The hotel is also very clean and modern.

The breakfast was very chaotic. They ran out of silverware our first morning for quite a long time. Eventually a staff member brought out disposable silverware. We also got a made to order omelet but it was undercooked. This wasn’t a deal breaker for us, more of a bummer.