Location, comfort, nice staff, great views

Parking expensive, no microwave in the room, no free breakfast

This was an awesome hotel with access to the river walk outlets inside! However, the get to the outlets in the hotel was closed each time we checked so we had to walk down the stair on the outside of the hotel. It was very clean and close to the cruise port, which was the purpose of the trip. Definitely recommend if you are cruising!

The front desk staff and Starbucks staff were all pretty rude.

Close to cruise terminal. Polite staff. Huge inside. Drago’s great food.

Bathroom tiny and only small sink with one faucet. Hotel of this quality needs larger bathrooms. Don’t believe sticker on mirror saying no maid clean service unless requested. Maid dint get memo. Cleaned room anyway. Dont trust mirror sticker. Call desk to make sure.

The room was clean and spacious. I had a really nice view of the city and the river. I liked everything else about the room. The bed was comfortable, and the TV worked well.

The bathroom fan needs to be replaced. It was too loud and noisy, especially when I turned on the bathroom light. It was disruptive to a peaceful stay.

Friendly staff, taxi's available quickly, walking distance to most areas, shopping available, and many food options in the hotel.

Beds could be better for the price you pay, room doors were very loud in the hall throughout the day and night and would shake the walls or wake you up, most escalators were not functioning at some point throughout our stay, and very stuffy room.

Our room was perfect. It had nice space and a great view. There was no noise and the rooms are very clean. I had no problems with locating the room although this is a large hotel with many floors. I would stay here again if in New Orleans.

There was nothing I did not like. Blah Blah Blah Blah Blah Blah.

Housekeeping staff did not clean the room the entire time although it was requested. However, they did text upon arrival and were very quick to bring any items requested such as fresh towels, coffee, water. The hotel was shut down over a year and everyone that returned appears to be happy to be back to work, but I think the gaps such as lack of cleaning exists due to shortages in staffing as many didn’t return and if you’ve tried to hire lately you know many don’t want to work anymore!

Rooms show age and are small

The staff was great, bed was outstanding and very clean . We were pleased with the location of the room and the view.

We ate at the restaurants, food was not cooked to order at Dragon's. However server's were outstanding . Room service was outstanding as well as breakfast!

Rooms and Hotel clean. On the most part everyone was friendly and helpful except for the gift shop girl. She acted like we were bothering her. Location great.

Had to pay $44 for parking after spending $213 for the room. Hotel should give free parking for the guest.

Great location. Walkable distance to Cafe Dumond, Jackson Square, French Quarter, Canal Street etc. Ceasar's Dome is 20 min walk. Riverwalk outlet is close by. Also, there is a Starbucks inside which is a plus. Breakfast is a bit expensive inside the hotel. U have lot of options if you are willing to walk 20 minutes :). Also please keep a digital copy of your vaccination card... City of NewOrleans made it a requirement and some businesses do ask for a digital copy or a printout or actual card.

Check-out staff was rude. Not willing to hear what I have to say. Her argument was that Hilton not responsible for bookings through booking.com. Funny that they have no problem in getting business.