The traveller enjoyed his stay at your hotel

I arranged to pay for the cost of the stay via my Co CC in advance of my colleague's arrival and filled out a form approving this as requested by the hotel. This form was received by the hotel. However, he was made to pay in full for his stay upon arrival and had to use his personal CC despite this arrangement.

From the valet to the front desk to the room cleaners everyone was so nice ! We were in walking distance of the aquarium and everything in the harbor. We ate dinner there on night in the hotel and the food was amazing!

The only thing that was a little disappointing was they ran out of extra blankets and I had to go buy one from Marshalls but Marshalls was close enough to walk

Breakfast was great! A nice selection of items. The facilities were very clean. The location was ideal--walking distance from the harbor, Little Italy, restaurants, and many other places. The fitness room had a good selection of machines. Checkout was easy.

Minor things--the parking situation wasn't clear when we were booking the room so we ended up parking somewhere else. It was the street over and cheaper so it worked out. Also, I didn' t like that I had to call guest services for the WiFi password. Seems it should've been given to us as we checked in if it wasn't going to be posted somewhere in the room.

For the pros: Everything was very clean, beds were comfy, breakfast was good & great location! Great customer service! Restaurants and shopping within walking distance. Cons: Pet friendly however, you have to walk around the block to take your dog potty. I didn’t find this very convenient. Also, there’s no parking. It’s valet at $42/night or a parking garage the next block over. This was not very convenient either.

Our room had stained carpet and a hole in the bathroom wall.

Breakfast was good, anytime we called the desk for anything they were quick to respond, room was large and clean. We faced the street so it was a little loud but there was a sound machine in the room as well

Room stayed at 75-77 degrees and we could not get the temp to go down at all. Should have called and asked for a fan but didn't think about it until our last night when we saw them delivering one to our neighbor so all of the rooms must have been warm

Our room was clean and welcoming; however, the towel rack in the bathroom was barely attached to the wall. A repair person is needed to fix the hanging fixture.

Breakfast was disappointing; the eggs weren't real or close. The menu should be expanded to include egg whites, an omelet station, and meat options that need more than pork links.

good sized rooms, convenient location. very friendly staff.

we arrived at the hotel 2 hours prior to official check in time. One out of 3 rooms was ready, but we were only allowed to use it after paying an early check in fee. I thought this left a bad taste as we hadn’t specifically requested it and didn’t involve any extra work for housekeeping.

The location is incredibly convenient! (especially to the Harbor, Fell’s Point, Power Plant Live!, & so many other restaurants, shops, entertainment, & more!) The room & bathroom was so nice & very clean, the view from the room was pretty good too, & the staff was so kind & helpful! It was overall a really great stay! I highly recommend this place & will definitely be staying here again when I come back to visit!

The construction in front of the building is annoying at first but honestly, once you learn the area a little, it’s really not that difficult to navigate & I didn’t like that the hotel restaurant only had pizza & caesar salad as options to purchase at the time.

Breakfast was delicious. Lots of variety.

The pool was absolutely freezing. Parking was $35. for one evening. Coffee in lobby free, but cup was 4 dollars. Remote control in room didn't work.

I have never stayed somewhere with friendlier staff. They were so accommodating and welcoming. The location was perfect. Close to so many amazing restaurants and shops. Twenty minute walk to the convention center. On-site parking (although extra) was extremely convenient. Best free breakfast I’ve ever had at a hotel.

Pool was small and the water was extremely warm.