The room was comfortable for the most part, very clean and pleasant.

The cooling/airconditiong system was not working well. Knowing that there were high temperatures outside I was not comfortable since I could not get the room temperature to move below 75 degrees -- I set the temperature at 67 degrees. In the bathroom the lighting is not very bright especially above the sink. Not having anywhere to hang a towel in the bathroom was inconvenient.

I love everything about this hotel. Staff was super nice and very clean. The rooms are immaculate, quiet and cozy. Breakfast I highly recommended very, delicious with lots of items. I highly recommend this hotel to anyone traveling.

Beds a little firm but sleepable. Bed can use extra pillows. But for the most part this is an immaculate hotel. Highly recommended.

The lobby was inviting; double-sided lit fireplace was welcomed on a cold evening. Large enough to host families/business meetings. The entire staff was extremely friendly. The location was central to everything. Will definitely return.

Wish the room had a sheer curtain as well. On the second floor, it was either no natural light with shade rolled down or wide open for all to see (from outside too).

We will stay here every time we fly in and out of BWI. Every employee from front desk staff to shuttle drivers to housekeeping were so friendly, kind, and went out of their way to accommodate guests. the shuttle service alone is reason to stay, to not deal with BWI parking. But my daughter particularly loved the indoor pool as well. Also we accidentally left my daughter’s precious blanket in the room when we checked out. We called & housekeeping found it and kept it for us until we returned 5 days later. That is an expected level of going above and beyond and we are so grateful.

Nothing

I love the atmosphere and location. Great breakfast and cozy bed with fluffy pillows. Very clean rooms and super quiet. Very peaceful.

It took hot water a long time to get hot in room 344. They may want to check that out. Could be a water heater going bad. Other then that everything else was great.

Loved the bed, very comfortable. Great highway access as we didn’t want to stay in town. Staff was super friendly both at check in and the breakfast crew. Pool was nice, plenty of towels available.

Odd to say, but the bathroom door always seemed in the “way”, minor thing. Minor highway noise.

Location. It was very close to the airport which is why I was there.

The employees working at the bar seemed as if we bothered them when we checked in. The front desk associate informed us that the bar would be open a little longer but they didn’t smile at all.

Really for me,was not happy with the breakfast.you guys need to explain what mean breakfast,no eggs,nothing hot ,just continental breakfast ,if you need something hot ,you have to pay,I didn’t like that.I was not the only one wondering

Explain to people,what come with breakfast means,so we decide to pay or not,

Over hotel cleanness and the friendly staff.

The beds are a little to hard for me and the pillows are to soft and thin. I deal with moderate sleep apnea( I don't require the Cpap machine) and even with all four together it still wasn't enough to keep my head up. So I tossed and turn all night trying to avoid sleeping flat.

The room was nice and clean

The only problem we had was when we booked the room we was promised that we was able to get the same room we had before but when we arrived they said they have it to someone else and that was disappointing