The attitude of this one worker at the front desk was unacceptable. She acted as if I did something wrong when I asked about an extra $360.00 I was charged when I clearly paid before my stay. I asked to speak to the manager and was told she would have them contact me about the extra charge. No one ever contacted me and when I spoke to the next person on the shift, she told me that she would get a message to the manager and would refund my money within 3 to 5 business days. I could have went off on that staff but I kept a level head about it and am waiting on my refund. She asked for my card for incidentals, but charged $360.00. Otherwise our stay was amazing.

Attitude needs to be adjusted. Unhappy ppl shouldn't bring that to work. Otherwise the stay was ok.

Location was off the highway, easy to get to and lots of parking and access points to enter the hotel to get to your room. The room was very nice, clean. Carpets were clean. Room smelled nice. Bathroom was well stocked a had a nice big shower! The beds were super cozy and the pillows felt like down pillows they were so soft. The tvs are big and there were tow. One in sitting room and one in bed area.

The breakfast was a little disappointing, but I was grateful to have some warm coffee and a piece of toast. Muffins were a bit stale and the waffle area was a total mess. The elevator was interesting. I did not feel safe as they jolted, made grinding noises and squeaked up and down as it went. I took the stairs :)

Staff was friendly. Shuttle easy to schedule. Family-friendly. Breakfast had a gluten free muffin and fresh fruit. Coffee was plentiful. 11 minute walk to 1 bus line. 30 minute walk/5 minute drive to Light Rail. Located close to standard restaurants. No outside traffic/noise.

Noise of bathroom flushing from other rooms, heavy footed guest above, door slams, elevator chime. Not worth complaining over, but worth noting. Not going to find a lot of healthy or other food lifestyle options nearby (e.g., gluten-free, plant-based etc...)

The breakfast was good and a lot of variety. The room was lovely and the staff was super sweet and welcoming.

The room service was very upsetting. I waited an hour and a half and then I had to call to ask about my order. I wasn't aware the food wasn't made at the hotel. It took over 2 hours to feed my 4 year old son and myself but I don't fault the hotel staff or anything for that.

The breakfast area looked to be spacious, clean and easily accessible.

When I am on a vacation, I primarily attend events, concerts, weddings, entertainment districts, etc. and return to the hotel late. It is not convenient to be up early the next day (of a vacation) to partake in a breakfast offering. The hours for this breakfast (6:30 - 9:00am) were the shortest I've encountered at any hotels I've stayed at previously. Most extend breakfast to 10:00am or sometimes 11:00am. Who wants to be up before 9am when out until 1am, 2am, 3am the night before? I cannot therefore speak of the quality or variety of the breakfast because I chose proper sleep times.

Short stay checkin at 1139pm on Friday and departure at 639am. Front desk staff was very informative regarding shuttle service and friendly. Driver for shuttle service was a bonus. He was on time and fully engaged with everyone riding at 630am on Saturday May 11,2024.

Gap in room door was too wide and lacked a sense of security. This is a facility maintenance issue. You can see daylight when room is pitched black.

When the hotel's shuttle was unavailable, the front desk staff arranged Ubers for several guests, then arranged for another hotel's shuttle to take us to the airport before 6am. They were committed to keeping us on schedule for a great vacation.

Housekeeping didn't service our room during our stay. We didn't need towels or fresh bedding, but our trash was overflowing.

Free airport shuttle

It took a very long time to enter details at front desk and get room keys activated. Computer system issue. Need a backup plan Shuttle to hotel not clear how to use. Advise your guests where to stand at BWI to meet shuttle. Show an image of your pickup van. Post the hotel phone number to call to request the pickup. Advise how long to expect to wait.

The shuttle was there within ten minutes, easy check in, friendly and helpful staff. The room was very comfortable, soft sheets and comfy pillows. Breakfast was the usual hotel fare but a step up from other hotels of similar status.

The walk in shower was great. Also very comfortable room. Breakfast was nice to have available. Employees were very helpful.

I would have liked a wake-up call. But was told that they do not have them.