Homewood Suites By Hilton Boston Logan Airport Chelsea

Rooms were very nice and clean. Staff at the front were so nice and helpful.

There was a party of 20+ people blaring music and clearly smoking pot, and one girl puked right by the elevator. There needs to be more monitoring of people who are entering who are not guests. People should have to show proof that they are actually guests so that 20-30 people aren’t just partying in rooms. For a Hilton, this should not be something you have to worry about when you stay. And the fact that we were called in for children playing and being loud but this party was allowed to happen. Do better, Hilton.

Fully stocked small kitchen and a variety of rotating buffet style hot and cold food for breakfast were great perks. The location relative to the airport and downtown Boston is good. The fitness room had a variety of equipment available.

The narrow rectangle layout of the 1Br suites is less ideal than other locations and the square design. The room feels much smaller this way. The hotel provided pack-n-plays for our children. That was helpful. They were of lower quality. Needed to cushion the beds with sheets and blankets below the pad. Breakfast, while tasty, ends rather abruptly at 9:30. Staff lock the doors and openly judge people trying to grab a few last minute bites against the clock.

The room and hotel were very beautiful and had a good set up. Everything seemed very clean. Good safety measures entering the hotel and using the elevators. Check in and check out process was very fast and easy.

The hotel room doors were paper thin so you could hear everyone’s conversations in their rooms while walking down the hall. The living room tv only worked on a few channels. The shower handle fell off and almost landed on my boyfriends foot. The wallpaper in a lot of the hotel room had big air bubbles in it. The staff was unhelpful throughout the stay. We had to call down to the front desk a few times over a couple of hours to ask for towels repeatedly because they did not come. My boyfriend even went down the front desk and asked in person as well. Eventually they came about 2 hours later.

Ambience if decor

Staff was unfriendly. Told to leave garbage outside door as there was no daily housekeeping. Had to call for towels. No direction in no actual check out… ask multiple times to check out at certain time was told have to do day of. 5 am at check out told by the annoyed personnel we just drop the room keys off. Which could have been explained the two previous times we asked about checking out.

Everything!!! Wonderful spcious rooms with modern touches, great amenities, comfy beds, friendly staff and a FREE hot breakfast with a variety of items from which to choose. The Ben & Jerry's for purchase in the lobby at 10PM for a craving was a great option. Extremely clean and well- maintained property.

We were really looking forward to using the pool but it was closed for maintenance.

The breakfast had a wide variety of offerings. Presentation was nice and the availability was generous. The front desk was able to accommodate us by allowing a late (30 minute ) check out which fit our flight schedules more easily. Parking was easy and we felt our rental car was protected.

We had no issues.

the rooms were very comfortable, really enjoyed having the kitchen/sitting area separate from the bedroom, very comfortable bed. the breakfast was really nice, and they had different things on different days.

very little, only complaint were the pillows (like ones with a little more substance), plus the sheets didn’t really fit the bed well, almost felt like queen sized sheets on a king sized bed.

The breakfast was great the room was very nice however the lights didn’t work above the kitchen table the remote didn’t work that well in the bedroom very hard to change channels Only one of the charging ports on the lamp worked but the room was very nice of him that

I liked how it was close to the stadium,Salem and Harvard

Front desk didn’t seem to know the cost of snacks. When asked for pricing it seemed like a random number was thrown out. I asked for a comb and was told it would be sent right away but never received it. I wished bacon was served for the breakfast buffet.

Comfortable beds & fantastic shower pressure! Room was very spacious. Having a full fridge & toaster available was great.

Pool wasn't open due to "mechanical issues" but they could have updated their social media to reflect that so people don't pack unusable items (like swimwear) if the pool isn't in service. Also, breakfast was ok, could have changed it up a little without having a full spread like they usually do. Add some fruit and/or doughnuts for the kids. Need better temp controls, the bedroom stayed very cold while the living area was too warm even with the fan on. Clean the air ducts too! Both nights that my son slept on pull out couch, he woke all stuffy with a headache, when he moved into the bedroom with us, no issues!