There were a lot of nice amenities, little extra touches. The restaurant/lounge area was great. The bed was comfortable, and the room was clean and welcoming. Parking was easy and close to room door. Let me have a late checkout at noon.

The door on the room was very heavy and the mechanism was set very tight to open and close. No big deal though. The mini bar stuff was great but extremely expensive. Like a 500% markup, but to be expected, I guess. I had some stuff I wanted to put in the fridge, but it was full of mini bar drinks all nicely spaced, so I couldn't really use the fridge. Also no big deal, I had a cooler.

The entry room was wonderful - high ceilings and just lovely - the guests hanging around seemed really cool. seems to be targeted to writers - love the decor so much!! (Once some years ago, we stayed in this hotel when it was a creepy cheap motel!!) Now it is absolutely lovely. The room was great too .What a transformation!

No breakfast. no people. there was no coffee. the check in guy at night wasn't pleasant. the whole staff experience was just weird. Literally no people anywhere in the morning, not even a cleaning person. Tables set up for breakfast but no humans. And no coffee.

Close to Lenox 4 min drive. super cute decor. loved the common space. beds very comfortable rooms have all you need. still traces of former life as a comfort inn like the rooms are on the smaller side and hotel is located on a larger street. staff super friendly. I would love to come back when it is high season and see the vibe it generates. for me this hotel is a great pick and fills a necessity: I’d recommend and return. wish there were more of these sprinkled around.

just keep in mind you are not in the heart of town so you have to drive to any location. close but still a drive

From the hotel associate to the room…wonderful experience. The associate was very friendly and helpful with local hot spots. The lobby has a bar and is very welcoming. The room was tastefully decorated, and the bed/pillows were extremely comfortable. The bathroom was clean with nice tile and glass door. The bathrobes were an extra cherry on top. Will highly recommend and stay here again if in the area.

The shower water could have been a little hotter but it was still acceptable. Did not take away from the experience…minor critique.

Great staff, beautiful common area that was very atmospheric. Wonderful linens.

The heater sounded like a jet engine. it was a foot from the bed under the window in a big cage. I didn’t sleep due to the roar of the fan. all the lights in EVERY room were left on constantly day and night. An incredibly wasteful energy policy that I found rather shocking in this day and age. Life House should consider sucking less energy from the life of the planet. Pet fee of $85. Booking.com does not state the pet fees on their site and unless one goes to the hotel site or contacts the property you don’t know in advance the pet fee. Booking.com should quote the actual pet fee.

The location was wonderful and centrally located to anything you might want to explore while you are in the Berkshires. The out door garden was very nice and lots of places to rest and relax. The staff was very helpful and was very responsive via email.

The rooms are on the smaller side if you are looking for extra space. I wish there was a luggage rack for you bags, a make-up mirror in the bathroom and additional lighting in the room. Clearly not a deal breaker!

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The communication, no phone number on Booking. Needed to verify some facts and there was nobody to talk to. Tried to send msg, there was a field to write he msg, but the send button was not there. Also at 11 PM they send a msg to m i phone about late check in . They woke me up. The system should be updated once the guest checks in. Also there was no microwave and the fridge was flull of driks to purchase. I would prefer empty fridge. Also too many pillows on a full size bed. You do not need 4 of them, 2 would be sufficient The extras are in your way.

I liked that it was clean, i loved the lobby with a fireplace, i liked that parking was right next to the room, the room was well appointed and had a very nice bed and restroom

I didn't like the uber-tech sensibility, everything was via QR codes, there was no phone for the front desk, you only got them via chat. I suppose this saves on labor, but I felt it a bit impersonal. I did not like that to watch ANY TV (even local news) you had to pay extra, which i declined to do. I thought white wine in the lobby was super expensive ($17).

If you're going to go to Tanglewood, this location is perfect. It was reasonably priced for what we got. We had to leave a day early and they gave us a refund for the last day. The rooms are small but quite nice.

The toilet ran all night. Then the handle broke and we had to take the tank cover off to flush. I did not report it until we checked out, as I didn't want the interruption. But not a big deal.. just felt like we were wasting water.

Very stylish, comfortable space. The staff was very friendly and helpful with recommendations for the area. Easy check in and plenty of parking.

They really need to update the menu! Many of the items weren't available anymore. Location is easy but a bit far from the attractions of the area.