Staff and cleanliness

There was no information regarding what tv channels were available. There was no information about restaurants, local things to do, etc. There was not any information about the restaurant in the hotel and their menu. These little additions would have made our stay a little more comfortable.

The front desk staff and the AM shuttle bus driver were all amazing, helpful and kind. The room was impeccably clean.

The PM shuttle driver, Earle, was a real character. He was feisty and argued with front desk staff in front of hotel guests. He also never showed up for the 6 o’clock mall pick up. My toddler and I were out at the shuttle pickup area at 5:50 to ensure not missing it. I called the hotel front desk three times asking where he was and they told me he’d be on his way soon. My daughter and I sat there until 6:45, so I just ended up calling a Lyft. $12 for a 3 minute ride, when I booked this specific hotel because it includes shuttle service. When I got back to the hotel after taking the Lyft, the shuttle was parked out front, so he literally just didn’t come. The front desk staff was very apologetic and ensured that I was picked up for my other trips to the mall.

Everything about this hotel was excellent, the rooms were clean, the beds were amazingly comfortable, the breakfast was great, we even ate dinner there one evening and it was great too. The entire staff were friendly and super helpful. They had an airport shuttle and Mall of America shuttle so we didn't have to use Uber or Lyft even one time. Location is great, we even walked from the mall back to the hotel one time without issue. Would stay here again and would highly recommend!

The room and bathroom were both very clean, and the bed and pillows were quite comfortable after a flight. The hotel is also super close to the Mall of America, which we wanted to check out. I like that there was an actual thermostat system in the room, not just a unit below the window. There were lots of people staying here but it was very quiet.

The little coffee maker in our room didn't work. We like to have a hearty breakfast, but didn't pay for the one at the hotel. We went to Taste of Scandinavia nearby instead and it was delicious.

The staff made my checkin so easy. After an expected delay due to weather, this was just what I needed to relax. The shuttle was a great help- visited the mall and used it to go to airport.

The carpets in the hallways needed cleaning but my room was picture perfect. Since the hotel gets a lot of traffic, I would deep clean more often.

Convenient location. Clean rooms and inviting lobby atmosphere. Plenty of open parking and extra elevators. Nice clean amenities such as pool and gym.

The confusing breakfast of whether "breakfast included" was continental lite buffet of cold items or made to order service hot breakfast was included or not. Short staffed in that area where there should have been a hostess there to check what your room included for said "breakfast included ". I was NOT the only guest in that confusion. Weird set up and organization

I loved everything about the room. Very clean and very comfortable. More channels would have been nice for the TV, especially since Hilton is such a huge chain. But I brought my laptop so I just streamed, so the internet was very good.

The only reason I gave this a 9 is because the pool area was quite chilly. I should have worn a sweatshirt but my kid had a good time swimming.

The reception area was nice and cozy despite the cold weather outside. The staff was informative and took some time to visit or just say "hi" if it wasn't busy. It's the small things that people remember. The room was clean and comfortable. During our stay we enjoyed their restaurant which served very good food e.g., beer and wine, flatbread pizza, cesar salad, hamburger/fries. We didn't eat their breakfast, but I bet it would be tasty as well. The waitresses were friendly and fun to chat with. It was chilly if you sat in the area closest to the opening door but there isn't much one can do about that. Enjoy!

One thing-we were on second floor and the hallways needed to be vacuumed. It wasn't terrible and I understand everyone is very busy and short staffed, but it is just an observation. Thanks for all you do!!

Great team members, clean rooms.

The breakfast situation was confusing. Continental breakfast was an extra fee, you had to wait for a server to attend your table before getting your own breakfast items; this would normally be fine, but there were no tables to sit for breakfast (all were being used) and only 1 server working. After 25 minutes of waiting for assistance, we decided to get breakfast elsewhere.

Hotel staff were very nice and welcoming. One gave my daughter a cookie was was crying for. Restaurant staff were trying the best they could, although they were short staffed. Food and drinks were great.

The only thing we did not like, was finding a blood stain in our bed sheets. We called and complained, and were given other sheets. Blood on sheets were unacceptable