avid hotels Billings West, an IHG Hotel

The first thing was, of course, the check in. You're tired, a little irritable and you want as fast a checkin as possible. Shawn was just that. He has the right personality for his job which extended further when he greeted us with a big hello and remembered us from a previous stay! That is always appreciated, full stop! The bed was outstanding, the comforter was light but warm, the sheets--THE SHEETS! Oh my they were so soft and crisp! (will be doing some shopping when I get home). The room was large and comfortable, the tv was the right size for viewing, and WHAAT the MLB Channel??? *ding ding* I will miss the little bottles of shampoo, but the large pump bottles were more than acceptable.

I almost hesitate to include this in the "-" section but the breakfast was pretty average. I think the entire occupancy of guests decended at the opening time all at once, so clearly people want their breakfast before they hit the road. Include bagels, multigrain bread and a belgian waffle maker w/syrup dispenser and you will make breakfast more memorable. One tiny suggestion would be to include some kind of instruction (like say..."push") for the blinds, especially the sunblock shade for us "geezers" who never had motorized curtains! Lol

Clean, comfortable and fairly quiet. Some highway noise. Brand new so fresh towels, sheets, etc. Fridge in room and water station to refill water bottles was a nice perk. Snacks to purchase onsite and nice places to eat nearby. Close to Billings Clinic and hospital. No frills decor was nice, with lots of hooks and hangers to keep clothes tidy.

TV worked sporadically. Tried to connect via streaming service option, no luck. Asked to mail a letter and front desk said no unless I wanted her to take it to the post office personally. No microwave or coffee in room, but available in the lobby. Nice that the hotel is pet friendly, but not used to several in the lobby and food area outside of checking in. Grab and go breakfast until 9:30–pretty blah except fresh whole fruit.

Love the Newness! Modern done in a very good way! Staff...Shawn V. in particular! I had booked thru Booking.com. I had to change the dates, they confirmed the change but not thru the Hotel. So I didn't actually have a reserved room but he helped me out! Yay! Shout out to Shawn V. again! Unfortunately I got charged for the 1st night and I need to figure that issue out. Bummer to find out it went thru right after I had paid my bill that month. I enjoyed the hot tub and that it was open till 11pm!

Little too cold in the hallway The timed lights that u need to slide the room key in...kinda weird

New hotel, very clean and excellent location. Staff was nice.

No coffee maker in room is so annoying. Not a fan of the key card electric. It's just like a European hotel which lacks amenities in rooms and rooms are very small. Heard dogs barking. So you let dogs stay but I can't make a cup of coffee in my pajamas before I shower? You should advertise avid as your Euro hotel that also allows dogs.

Relaxing atmosphere after being on the road all day. Nice and clean swimming pool. Good breakfast and very clean throughout. I would recommend this motel to anyone. Great that they took my little parakeet as she loves to travel with me.

Clean good value for price, friendly, good location, safe, good restraurants near by, allowed my parakeet, quiet, relaxing, helpful staff, great breakfast choices and quality. Highly recommend this okace,

Breakfast was fine. Enjoyed the pool.Staff was friendly. Would stay again.

LIke the grab and go breakfast ...convenient. Staff was super nice and helpful. Seemed like a safe area to walk or run.

Liked it all.

Clean and fresh

They hyped up the continental breakfast as the best, but was nothing any different than the rest of the hotels.

I like the room and beds. Very clean and the staff is super friendly.

Didn't find anything I didn't like.