Comfortable beds; good restaurant/bar area; free valet parking; coin-operated washer & dryer with free laundry soap & dryer sheets; location pretty good with a few restaurants nearby

Property pretty bland - decor basic & room very generic; restaurant & bar food uninspired & basic; bathroom partially updated but bath/shower dated and rusty

My boyfriend experienced an unexpected medical emergency during our stay, and the hotel staff were so caring and accommodating, doing whatever they could to help us. They truly went above and beyond!

The added charge for valet parking (which was really the only viable option) was unexpected.

Close proximity to the venue and restaurants. The staff was great 👍! Room was clean and the view was fantastic! Breakfast was fantastic!

Parking was a bit of a issue. For the price of the room, parking should be included. There were several events happening in town that weekend. It made for difficult parking.

The room was gorgeous and the staff was exceptionally nice. The hotel is perfectly located with tons of access of restaurants and activities. My daughter and I felt safe and had an amazing stay.

More information about parking would have been helpful but that was probably my fault for not reading further.

My entire stay was excellent. The staff were friendly and attentive and were there for any need or question. They all make the first feel special and appreciated. I will be writing to the General Manager in more detail how delighted I am with my stay at his venue His staff exemplifies the Marriott values and traditions.

There was nothing negative during my stay

Although I was provided a confirmation number by booking.com the Marriott didn’t show it at all. Thus I had to book a last minute reservation which was completely inconvenient. The property employee and then later the manager who had to get involved were very professional and accommodating. Marriott Manager took my reservation confirmation to further discuss with the booking.com team to see what happened.

Right beside the Carolina theater if you are going to a concert 2-3 minutes tops.

Bed wasn't comfortable and that was it. it was walking distance to restaurants and we never took our car out

I was right next to the venue. I was able to easily book the room while riding as a passenger in the car hours before arriving. I thought the price was a good value for the good quality of the hotel. I had a wonderful time and thought all the staff were friendly helpful and positive

I can’t think of anything

Great area! Staff is friendly and very helpful - My appt at Duke Cancer Center turned into being rushed to Duke's ER! While in the hospital, and able to do so, I called your hotel and spoke to "Eric?" who informed me not to worry that they would gladly hold the reservation. When we finally arrived "Colten?" was so understanding, as he was expecting us. I can't tell you enough how much that meant to me especially after the day I was having. And, to add more sugar on top, the young lady (pretty brown and petite ) at checkout was very pleasant, accomadating and STRONG ;) Please let her know that her recommendation for lunch was on point!

Lack of amenities/dining but due to COVID, we understood. The bathroom sliding door could have been cleaner. Also a hair ball was on the floor next to television stand and more hair around the bed- Yes, it wasn't mine - Thanks to Chemo! (Smile - just a little cancer humor ;)

I had accidently booked the Marriott hotel in Durham USA, the staff in Durham UK were so helpful and kind. A huge thank you to Robert and Alice. They called the USA for us, up graded our room and gave us tickets to the Lumiere event. I will certainly not use Booking.com EVER again. But I certainly will book a Marriott hotel in the future.