Karen at the front desk was so helpful - though we arrived early, she accommodated us and assured us we could park there and enjoy the festival in the city though it was only 10am - that saved us a lot of hassle. She and the valet attendant were very kind and treated us with a great deal of care and warmth - it stood out to my wife and i as going the extra mile!! Then - the breakfast was amazing - and the breakfast crew were hard at work to take care of everyone - - Angie, Tasha & Debbie were amazing - thanks for a great stay!

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The staff was absolutely fantastic, at check-in, check out, and throughout the stay. The Roof Top bar, the valets, front desk, and even the maintenance work we met on the elevator all had a welcoming energy that is so much needed in the life we are living now. Thanks to everyone for making me want to say with the Phelps Residents Inn everyone I visit Cincinnati..

It's not I didn't or don't like it. I inquired about a possible upcoming visit, and the rate is almost double what I paid for this visit.

Everything else!!! Good breakfast and coffee,great room, and lovely lovely people....from the folks at the front desk , to the breakfast folks in the dining room ,to the car valets. Very helpful and extremely nice folks to interact with.

The rooftop bar was closed on Saturday for a private function, and then just closed on Sunday..bummer, we wanted to show some friends the rooftop bar , and the wonderful view of Cincinnati from it, which we had experienced during a previous stay.

The hotel staff were all amazing - we stayed for a weekend, and it felt like we were treasured friends from walking in. From the front desk to the breakfast servers (who make a fantastic spread that's different every day), people were helpful, courteous and went out of their way to accommodate our visit. Also, I've never slept in such a QUIET hotel at night - the hotel was nearly at capacity, and we could not hear a single other guest in our room and road noise was nearly nonexistent, despite being in a beautiful section of downtown. Already booking a second stay for my next time here.

Some costs were not directly visible - valet service is a necessity if you drive and is a reasonable but undisclosed $35/day. Prices listed also didn't include a nearly 20% increase due to various taxes - none of this is really off-putting for what we experienced, but the undisclosed costs increased the total by quite a bit. Hotel bar and restaurant close a bit early as well, which is a shame for the quality of service and food.

The property has an old timey vibe with stained glass windows and wood finishes but still didn’t seem outdated or run down. It was incredibly clean and the staff were all so kind and helpful. The hospitality was lovely.

The parking situation is a little bit inconvenient. Your choices are to pay $40 plus tip per day for Valet or feed a meter. They do not have a parking lot on the premises.

Hotel was very close to the stadium

The hotel jacked up their prices 5x what it should be if we had the stayed the night before and not during the Swift concert. Rooms are old. Don’t think they were cleaned well. Hotel couldn’t handle all the ppl showering after the concert and we had cold water only.

The property is very beautiful, clean, and even though the hotel itself offers a full bar and restaurant experience you are still near so much to travel to in a short amount of time.

I love that the staff was very helpful. I had issues in the beginning of my stay and Paul general manager, plus a good amount of other employees fixed it immediately.

The front desk and every staff member we encountered were SO nice! They were also very accommodating as we traveled 3.5 hours for a concert. It was the weekend of the Taylor Swift concert and a Reds game so the entire city was very busy. We couldn’t believe how well the hotel ran and how welcomed we felt.

There are some plumbing issues that need attention and the quality of the bedding needs upgrading. Poor quality sheets and pillows. The rooms on the back side of the building are above the parking lot. The honking of horns as the valet delivers and drops off and locks up were frequent, loud and throughout the day and night. Might be good to enclose and insulate the parking!

Beautifully appointed and spacious room. Common areas are also beautiful. First class staff - friendly, efficient and accommodating. Special commendation to the front desk staff and bartenders in the Lobby bar.

Valet parking only had one attendant. Although friendly and hard-working, he was overmatched by the arrivals. One additional attendant is needed.