Hampton Inn & Suites Providence / Smithfield

1) Response from maintenance for replacing lop-sided coffee maker was good. 2) USB ports in many outlets and on lampstands. 3) Television indicates channel identifier and broadcasting network.

A) Bottom of bathroom door seemed warped out B) Stains on chair C) Stains on carpet near 2nd floor D) Tags on electric appliances (hairdryer) E) Lack of tray in room, to carry breakfast back to room. F) Unable to affiliate Hilton Honors account with stay (was told by the front desk clerk that my account could not be associated with the stay at the hotel, by hotel staff, which seemed difficult for me to believe)

Location of breakfast room ideal as just off reception. Quality of breakfast good and options available. Deb very friendly on breakfast duties. Room very comfortable and huge comfortable bed. Checkin at reception with Jesse was excellent and later with Alex on reception the service again was superb. The pool was small but nice to have. All in all I have to say the hotel was ideal with exception of location sadly. The service we received from Jesse, Alex and Deb was first class, all very friendly and interested in you and it was easily the best service we received from the 4 hotels we stayed in on our trip.

Perhaps more choice of pastries at breakfast. Unfortunately the location wasn't ideal as it was further from Newport than I realised. However, the price reflected that so I would stay again for a night or 2 maximum as you could tie in visits to Newport and Plymouth and maybe Cape Cod too.

The breakfast was very nice. Veggie omelet and sausage was the hot choice the first day and scrambled eggs and bacon (the best I've had in a long time) on the second day. There were many choices.... bagels, toast or muffins, and my favorite, pumpkin pancake batter along with regular to make yourself. Fresh fruit, yoghurt and hard boiled eggs, oatmeal with toppings along with a choice of juices. Coffee bar was available 24/7. Can you tell I love breakfast?!! I also have to acknowledge the woman who set up the breakfast, she was lovely and helpful. Also, Geronimo helped us get ice in the kitchen when we forgot to get it upstairs. Tiffany at the front desk was also lovely and overworked but she handled it like a pro. The phone was ringing, guests were requesting help and she, very professionally, handled every situation efficiently. I also forgot a few items and she quickly supplied what I needed. She is a gem and should be fully appreciated for her good service and efficiency and professionalism.

I really liked this hotel. It's impeccably clean. EXCELLENT wifi. Convenient to college area, which is why we visited. Felt like a safe area. Staff is so nice. Great breakfast and lots of hot and cold choices. That toaster was sketchy, smoked while the bread/bagel was toasting. It's got comfy beds and the place is clean. Hot showers. Clean campus with plenty of parking.

Super noisy. Fridge running sounds like a car running in the room. Paper thin walls so foot steps above can be heard as well as door closing, voices, plus the elevator alarm in the middle of the night. Elevator sign said it wasn't working, but stopped on floor 3 and sounded for about 20 min before shutting off. Construction site outside. I think it's haunted. Saw black shadows in the dark. Cannot confirm though other than what I witnessed on the 3rd floor in my room. Uneasy and troubled feeling and did not sleep well on night 1. Night 2 I was exhausted and all new england's spirits could have visited...I wouldn't have known.

i frequently stay at hampton inns in a few northeastern locations & they’re always adequate, but the smithfield ri location was outstanding. the decor felt fresh, the window curtain glided down smoo, even the towels seemed fluffier than at other hampton inn. i requested a room with no neighbors, if available, and i slept better than i have for decades! seriously, i haven’t sleep well since early 90s can’t tell you about the complementary breakfast because i slept through it😅

I travel a lot, and it is a best hotel I have ever stayed in! The room is very clean and comfortable, the staff is so friendly and helpful! The breakfast area is very cozy, the breakfast itself is excellent - eggs, scrambled eggs, bacon, pastries, yoghurts, everything is delicious and fresh. The only problem is the noisy air conditioner. It’s time to replace it with a quiet and modern one.

The only problem is the noisy air conditioner. It’s time to replace it with a quiet and modern one.

Good location. The breakfasts were tasty. Loved having coffee available at all times. The staff was friendly and professional.

While our room was clean, and the first floor common areas were clean, the carpet on the 4th floor was nasty! There were no towels when I went to the pool, and the pool area needs updating.

I liked best the cleanliness of the room and the quiet of the location. The maid staff were cordial and helpful. Desk staff was helpful with a little emergency I had. The fruit in the lobby was a nice touch.

Breakfast was unpalatable. a real disappointment when getting ready to face the day. Coffee provided was all "light blend." It tasted like dishwater.

Room was clean and quiet. Staff is friendly and very accommodating when i asked for a room change (nothing was wrong with it, i just decided I wasn't comfortable sleeping on the first floor). I enjoyed the free coffee/tea bar and appreciated that there was hot chocolate as an extra treat. Really great location in terms of being in the same lot as a restaurant and convenience store and gas station.

Sometimes the parking was made artificially more sparing by trucks parking across multiple spots. The facility itself was fine though even with all lights turned on the room still feels a bit dim. I would've liked to see a cold water cooler down by the coffee/tea bar.

Clean and friendly

We went down for breakfast at 9:20 and there was none. Online it said breakfast til 10am but staffer said only on weekends. She did offer a fruit and breakfast bar, really disappointed. Also no towel for the floor, all other hotels I’ve been to had thick floor towel to step out onto from the shower so had to use my hand towel therefore a shortage of towels.