The staff was fantastic! They were all polite and accommodating. The rooms were beautifully decorated, and the beds were very comfortable and the bathrooms were clean and well equipped. The housekeepers were thorough and cleaned the room daily. They even turned down the beds and offered little chocolate squares nightly! Another wonderful thing the staff did was to bring me a tea kettle as I did not drink coffee. The common spaces were all very clean, and we felt very safe and well taken care of. We also scheduled in-house massages, which were expensive but amazingly relaxing!

The only complaint I heard while I was there was from other guests who all felt the gym was too small for such a large hotel, and I would have to agree. They did have two Peloton bikes (which is what I use for exercise), a treadmill, an elliptical machine, and a nice weight set. Another downside was that the pool did not have lap lanes nor could you eat at the pool prior to lunchtime. Lastly, We did wish they had had a hot tub or a steam-room to warmup before the massages.

Location was excellent. Hotel was beautiful. Rooms were very comfortable and well appointed. Service was excellent except for the pool area.

Pool and pool area was too small for the volume of guests. Unappealing cabanna's were cave like and available for rental and lounge chairs for the cabana guests took up half of the pool's lounge chair area. Only A few lounge chairs were available for on a first come first serve basis for guests. Consequently, you had to pay $300 or $400 if you wanted a lounge chair because the only one's available were the rentals that came with the cabanas. Who wants to sit in a cabana and watch tv? or pay $400 to sit in a lounge chair? You can do that in your room. Very bad system. Server was not helpful and we felt unwelcome at the pool.

Great room, quite comfortable, and reasonable for the price point. Really good value. The Patisserie is a highlight. Design and comfort of the room was as expected, which was great. Staff was attentive to our requests, and made every effort to accommodate us and make sure we had a great stay.

Fitness center needs to be expanded and upgraded. Even on a leisure trip, guests do want high quality facilities. Restaurant service was not as great . . . mostly slow, and there are better restaurant options in town as we discovered.

Excellent breakfast. We sat outside. Great location. Rooms were pretty and clean Water always available Staff was very accommodating. We would go back

We paid more for the hotel to have the pool. No where in any reservation process or receipt did I see any notification that the pool was closed. That was super disappointing Surprisingly noisy on the streets on weekends but you can’t hear anything from inside the hotel. Upstairs rooftop service was non existent

My husband and I enjoyed the location, the professionalism of the staff. Everyone was polite and eager to help in any way possible. The flourless. Chocolate truffle cake was amazing!

The bath tub water had weird black flakes in it. The front desk once notified sent up staff to scrub down the tub and flush the water tank.

Very nice amenities. The bathroom in the deluxe room was AMAZING. Beds were super comfy. Staff was very helpful and pleasant.

Valet for 1 night is $42. There are very few pool lounge chairs however, having a pool available in downtown Charleston is a PLUS. Overall, not worth $900/night.

We had a weekend away (3 nights) in Charleston and adored the Hotel Bennett. Beautiful building/decor and super friendly staff meant we put it as our top city break trip so far. The New Year's Eve dinner at Gabrielle was out if this world. The overall impression was that it managed a wonderful balance of sophistication and welcoming warm.

The seemed to have some difficulty with their system not recognizing our booking was paid through booking.com. They promised to not charge anything until all the issues were resolved but do check your balance carefully checking out!

We had an outstanding stay in Hotel Bennett: excellent staff - only to mention a few of them: world’s best concierge team with Cassandra, Kevin and Joseph, very nice and helpful service in „Gabrielle“ . We enjoyed our stay a lot and will come back for sure !

beautiful ambiance, great location, rooms were lovely, the entire staff was friendly and helpful, from the rooftop bar to the lobby it was a great experience

Classic hotel, centrally located. Helpful, friendly staff, excellent concierge, lots of places to gather, we’ll appointed and clean rooms. Loved the roof top bar.

Can’t think of anything.