Fairfield Inn & Suites by Marriott Nashville Hendersonville

the hotel is nice and clean, convenient breakfast and comfortable room.

everything was wonderful and I enjoyed my stay until the last night when I returned to the hotel I realized that the housekeeper threw/took my toothpaste and left me an empty small Valentino perfume bottle!!! strange!! I called the housekeeping from the room desk phone no response then I called the front desk , after i informed him what happened he replied in a rude way asked me to go to the front desk to get a toothpaste! well I was in my pajamas and I told him it’s your staff fault so you should bring it to my room not me coming to the reception in Pijamas! I have that rating because the hotel is nice and wanted to be fair and don’t ruin it’s reputation because of a rude staff.

it’s fairly new so everything was perfect and clean! loved the blue CLEAN carpets! my favorite color! pool was warm! LOVED the hot tub of course! quiet. staff super friendly. no issues whatsoever with the hotel itself. only issue I had was my pool time was cut short my last night due to another guest deciding to have a kids party at the pool, which meant excessive splashing from the pool to the hot tub, very noisy, and not following pool rules and courtesy. besides that, I’d definitely book again and again! thank you!

no good Internet signal for devices

The staff was phenomenal despite the shortage. If there was anything we had questions about or needed they were prompt and courteous about getting it. We couldn't have asked for better service.

The breakfast was comprised of exactly the same things every day with diminishing options. For instance, there was cheese to go with the eggs, and a variety of yogurt on the first day. By the last day (we were there 4 days) there was no cheese, no cream cheese for the bagels, only vanilla yogurt, no milk, and only one type of coffee cake type bread. The other thing that the staff had no control over but was not good was how cold the pool was. There is usually a slighter higher rate at hotels with pools, which we pay so we can use it. However, the pool was way too cold to use. Fortunately the hot tub was decent.

Breakfast was good but missing a few items I would have liked to see. Room was nice. Shower was great and bed was also great.

There were 2 elevators but only one was ever working and this was a busy weekend so we spent a good deal of time waiting for the elevator.

Very comfortable King Suite and clean.

I ask for a bag to get ice in right after check in and the one of the ladies at the front desk told me housekeeping would not let them have those there. We were on the 3rd floor and the ice machine was broken.

Breakfast was awesome!

The room I booked on booking. Com had a sofa bed and the room that was given to us did not have a sofa bed and was a smaller size room than I originally booked. Very disappointing not to get the room I reserved. There was a definite disconnect between bookig.com and the hotel.

Everyone from the front desk clerks to the maintenance staff were very accommodating and friendly. The rooms and central areas were immaculately clean. We had a large group of 10 and none of us have a bad thing to say.

Property was very well kept and in an excellent location. given the location the property was fairly quiet in the evening.

During my stay the elevator wasn’t working.

Location and breakfast staff very nice!

Not having the handicap lift controls fixed was bad! Staff not knowing that the manual bottoms still worked the lifts in swimming pool and hot tub, Unforgivable!

Staff was great with one exception.

Sunday morning 6:45 am 5-23-21 Came through lobby towards back parking lot to get to my truck. A little short hispanic lady was hollering at an employee. Do you want to know why I knew he was her employer? Because she told him 3 times in the 4 seconds it took me to walk across the lobby/dinning area. Sorry but take that crap to the office or at least out of ear shot of guest.