The area was clean and quiet. The staff were friendly and professional. The room and facilities were clean and comfortable. We were very pleased with the whole experience. The restaurant food was exceptional.

I loved the staff. The water and cookies were the best! The pool was very clean pleasing to the eye. No towels when we got there but were quickly placed after we had swam for a while. All staff were on top 10.

I didn’t like the fact we had to ask for new towels. Trash should be picked daily without us asking. These are basic amenities at every hotel all over the world where I’ve have ever stayed. This need to be changed immediately! In my opinion. I’ve paid for This is a (BASIC)service!

There wasn’t no breakfast.

The guy at customer service needs more training because my husband’s card was swiped twice, first when we got there and then when we were not unable to get on our room. He sent maintenance to open the door and we still couldn’t get on after test due to him changing the battery and had to get new keys. He said the system had locked me out due to prepaid card and O had already updated the system with my husband debit card prior to arriving there. He was charged $447 twice and waiting to get his money back into his account.

The room was clean and roomy. Was disappointed that they didn't have a complimentary breakfast. They do have a restaurant that provides a small buffet for $12 a person. Was the same food that we had at the complimentary breakfasts at all the other hotels we stayed in. Cookies that we were given at check in were delicious.

$12 for breakfast in the restaurant that is the same as the buffets at other hotels.

convenient

reported that a door was damaged and security guard said he had just been there 20 mins before even showed him a picture and the impression he gave was it wasn’t important. door was definitely no longer secure from the back side of the building and several ppl standing around cars in the parking lot.

easy to find., staff was pleasant and professional

the building is in need of cosmetic repairs. looks like it may be going through a renovation- (it should) paint/ interior and exterior could easily bring this property up to par with what my expectations were. Does not in my experience qualify as a DoubleTree property.

very nice accommodations and close to ETSU for graduation

There was only one trash can in the room and the bathroom door handle did not work. we stayed two nights but were only supplied with enough towels for one.

This is the best place I've ever stayed since I used to live here and came back to visit family the staff was very friendly and the restaurant breakfast buffet was excellent for the price over all excellent 👍👍👍👍👍

I couldn't complain about anything it was the best hotel in the trip city area

I love that there is a heated indoor pool for the kids.

There was a broken surge protector in the room that had the fridge and coffee make plugged into. That had wires exposed. Making it dangerous when having 2 kids under .

Love the service staff

The paid breakfast I fill it should be included for the price and also should have a microwave in the rooms but other then that it was awesome spot