Very close to Beale St!

I tried to contact the property numerous times through the booking app and never got a response. I even tried to call them twice and was told they were either busy with another customer or shift change and to call back in 15 to 30 minutes. Poor customer service. I also had a room temperature issue and called the front desk to ask for a fan. They bluntly said no, they didn't have fans but would notify someone about the heat...never heard anything else. My room was 83°. I had to use cool cloths and a hand fan from my purse to cool down! Other than that, the room was great.

The entire hotel staff was so friendly! Tammy was the first person that we met and she went above and beyond to make our stay amazing! The location of the hotel was perfect for us as we went to a grizzlies game. The parking was $12 a day and very easy and convenient! We were right next to Beal Street but when we went back to our room we did not hear any loud noises. The breakfast was good. The only issue and it really wasn't a big problem for us is only one elevator works so there are times when the elevator gets backed up. We will definitely stay at this hotel again when visiting Memphis. Thanks again Tammy for all of your help and even a better route to get us back home to Florida.

We did not receive housekeeping the entire time that we were there. When I asked about it we were told that you have to ask 24 hours to advance. So I just cleaned myself and ask for sheets and towels. I was told it was because of new covid restrictions.

First of all, what stood out the most is that the entire staff was super friendly and awesome! We were checked in by Tre and he was knowledgeable, courteous, and patient with ALL of the customers. The breakfast was free, tasty and had a huge variety. Perfect location, as Bealle St was easily walkable, as it was only a short block away. You can go to BB Kings and have a few beers, listen to some great bands, and walk home safely. Parking was a breeze and we took our vehicle in and out everyday to explore the entire city. Room was very comfortable and clean. We would stay here again.

location was awesome, loud but awesome!! bed was the comfiest bed I ever slept in. housekeeping was not good.

In our 6 night stay, our room was not cleaned at all, we filled in the blue card, asked at reception. after the fourth day and blood on my sheets from my husbands eczema scratching in the night, I pleaded with reception to make sure our bed linens were changed. we arrived back that afternoon to find the housekeeper had been in but the bed had been re made with the same bloody sheets!!! not good. I had to clean the bathroom floor myself with towels. for a Hilton hotel, I was very surprised.

The Hotel is right next to Beale St. which we liked. It was also close to some good restaurants and the Peabody Hotel. I loved the fact that the parking garage is so convenient. We felt safe staying in the hotel with the room keys needed to activate the elevator. The Hotel was clean and the complimentary breakfast was good.

It's a fact that the Hotel is exposed to noise which we understood this to be. The Hotel even has a sign posted that states that there will be noise and if that is a problem, the Hotel may not be the best fit. If we return I would ask to stay in a room on the street side of the Hotel.

the property itself was very nice- in the ideal location and we had no idea there would be so many festivities happening during our stay 9/1-9/5 . the beds are super comfortable and make it hard to get out of 🤭. Everything was clean we had no rings in the tub or around it the sink was clean - Hotel housekeeping staff can be a bit loud in the morning but you know what…. I wasn’t there to sleep in and the are very nice when the greet you. overall a very nice place to stay. I had an incident where I forgot my card key to the room ( I didn’t bring anything down since I was going to a wedding) and I asked the desk clerk if he could allow me back into the room to get it but issues that took place to get up there was unreal. He literally just watched us come off the elevator but didn’t want to let me up because I had no id! Wait - what ?? I showed him debit card I payed with for the room and photo of DL on my phone and nope 👎 he said I needed my physical DL. So after a bit of back n forth he eventually escorted me up to show him my DL and get the card key. No budging for this guy - but ultimately I respected him for that especially with everything going on he was absolutely doing his job 👍🏼 Kudos for standing his ground! Safety first ❤️We will be back again to this hotel, but next time I’ll remember my card key 😀

my only gripe is the water pressure in the shower could be turned up a bit and the breakfast could use a lil more options. nothing worth complaining about, it’s just to tidy you over until you get a bite to eat.

Your check in staff were exceptional! They gave us great suggestions for sightseeing and restaurants in the area! Ms. Tiffany and Ms. Dawn were truly awesome! Ms. Tiffany went above to help us get acquainted with the area! Our stay was wonderful! We will definitely visit again!!!😊 Louis & Janice

Would have perferred a mini microwave in our room and complimentary detergent for at least one load.

The hotel/rooms was nice and clean.. the hotel staff was very welcoming and customer service was great !!

There's a couple of things I disliked and that was the breakfast and how tight and crowded the loading/unloading area in front of the hotel and the parking/parking garage.. my anxiety was at an all time high when parking and coming in and out of the garage lol and I think parking should've been covered in everything.. not extra... other than that everything was nice.

Proximity to Beale St can't be beat! Right in the middle of everything but facing away from all the noise, so we got a restful night's sleep. Exceptional value for money and we enjoyed the complimentary breakfast. Front desk staff were so welcoming and friendly and the place was very clean. Wouldn't hesitate to stay here again. We loved our choice of hotel and had such fun on Beale St. Highly recommended the bbq ribs in BB kings!!

Nothing it was all great 👍

The staff was very nice and welcoming. Maintenance came immediately when there was an issue with clogged bathroom sink and running toilet. The location was great and most everything was within walking distance. We liked having a refrigerator in the room!

Clogged bathroom sink and constantly running toilet until it was serviced. There were ants in the room. The pullout bed was uncomfortable and they chose to sleep on the floor. :( The ice machine on the fifth floor was filthy and ice came out with black stuff on it. Location was both great and challenging. Easily within walking distance to almost everything, but the music on Beale street was very loud until very late. The room came with ear plugs though. I brought a fan for white noise and I'm glad I did because it was noisy.