We needed one night to get some rest to continue our travel, and the the hotel was beautiful. The main escalators were out so we had to carry the baggage up the main stairs but not a big deal, The escalators are in the process of being repaired. The hotel was absolutely beautiful. The wood work was fascinating and unique, the books lining each room was a pleasant surprise and every area in the hotel lobby had a different theme. The Valet service was awesome, I left my cell phone in the care, and one of the fellows went up and retrieved it for me.

The pool was so crowded we did not get the opportunity to swim, it was very beautiful and the day was hot, so I am not surprised

Great location downtown. The service was exceptional, professional. it is a beautiful older building with modern, large rooms. Complimentary bottle of wine was bought to our room which was a nice gesture. I can’t say enough about how kind and friendly the staff were!

in addition to the usual extra taxes, there was a fairly high parking/valet service. I had already tipped well for this service. Another facility fee was added for several little extras. We didn’t use any of them so that was a waste. I would still stay there again though.

Your pool is beautiful but we were unable to use it because it was closed due to someone threatening to jump off the balcony at the building next door.. We enjoyed staying in your historic hotel! Next time we will take the historic tour. The staff was friendly and helpful. The bed was very comfortable. The room was quiet.

There were a lot of restaurants and eating options nearby, but no retail shopping. Also, the pool was closed while we were there so we didn't get to use your beautiful pool.

Friendliness of staff. In particular the Concierge members. Outstanding for their assistance, particularly by Tim Robertson and Dan. Dan drove us around the inner CBD attractions and followed the motorcade route of the fatal JFK visit to Dallas, stopping at various points to give a very informative commentary.

The escalators converted to stairs.

The bed was comfy but the pillows squished down to nothing. The room was clean and the staff friendly. The food was excellent albeit expensive.

The pillows squished down to nothing and not comfy. The valet forced open my key fob cover breaking it. The hotel did quickly compensate me.

The wedding venue my niece selected was beautiful. The banquet staff was awesome and attentive.

The elevator waits due to booking too closely with other events. Not getting my corner suite which wasn't ready at check-in.

Loved the rooftop pool! The rooms were comfortable, classy and clean. Located in a perfect area. Definitely will be back!

I thought the bar drinks were a bit pricey, but tasty.

This is such a fabulous experience, every staff member, every area was fantastic. Restaurant was amazing.

The only thing that could have been better was my length of stay, I wish I could have stayed for a month....

Loved the location. Very nice accommodations -- room was clean and updated. Staff were very helpful!

Wish more food options were available. Limited hours (assume due to Covid?) and not many choices close by. Escalator wasn't working during most of our stay.

Everything, a gorgeous hotel! And unique, not a typical hotel.

In the bar and coffee place, they had very few people working. I ended up leaving the bar before anyone took my order and waited for 10 minutes for my coffee.