The hotel has lovely sitting areas off the lobby. Just gorgeous. The gym had indoor and outdoor space and was impressive for a hotel gym. It also appears that there is a residence associated with the hotel which might explain the higher-end feel. I slept well as the bed was extremely comfortable.

My co-workers had a gift delivered to me at the hotel. Since I left my "do not disturb" sign on throughout my stay, hotel staff did not make contact with me to arrange delivery. Part of the gift was never received. Also, I was placed in an adjoining room, which resulted in the ability to hear most of what my neighbors were saying. I like complete quiet but didn't have this.

Our stay at the Thompson was so special! We loved how beautiful and well appointed our room was, and each and every staff member went above and beyond to meet our needs. The hotel is beautiful and our dinner and drinks at Catbird and Monarch were amazing!

Our room was located on the corner next to the elevator and the maintenance closet - If I had known that and was willing to move I would have done so as it was quite loud at all times of the night. Next time we will make sure we request a room away from the corner!

Breakfast was in a beautiful setting at Nine at the National. The menu was diverse and table service rather than buffet style. The servers were all very nice. The outdoor pool and gym area are great. We had cocktails in Catbird and dinner in Monarch which had amazing views. The food was delicious however you pay for this experience.

Close to DART but best to arrive in daylight from airport Close to many attractions Lovely pool Very nice restaurant on 9th floor

No tea/coffee making facilities in room A few complimentary snacks in room would have been a welcoming touch

Breakfast was not included in the price and it should have been. The location was great close to everything

It was noisy---very noisy doors slammed loud---you could hear people below our room outside. Not a good night sleep.

Hotel is in very good location, very clean, room was stylish and comfortable.

In the room I found so called,,welcome snacks”, unfortunately and disgusting it was old, fruit was rotten and musty… Pool was really cold, but this was not a problem. I would like to get free water every day to the room, coz overall the hotel is not cheap.

The hotel is beautiful, the staff were excellent, the facilities were great! And super pet friendly!

The room was a little on the small side and the location was a little sketchy with quite a bit of homelessness around.

Every single staff member I encountered was pleasant and helpful. Genuinely seemed to be happy to help me with everything I needed. Even when I called twice in a row to ask for more blankets, they were polite and didn’t seem bothered at all.

I could not seem to get the temperature in the bedroom of my suite to get cold enough. I was hot both nights.

Really great hotel, lobby, rooms & bathrooms, food, restaurants - all world class.

Only negative was terrible water pressure in showers - all in our party felt the same. But a tiny blip on an otherwise perfect stay.

I loved the decor and the staff was mostly friendly

I had an item taken from my room during cleaning, I know this because everything else was in place and nothing else was missing. If the staff threw it away or stole it either way, my items were gone and I was treated as if I had misplaced my item or like I was not telling the truth. This was a terrible end to an otherwise pleasant stay