Holiday Inn Express Hotels- Hampton, an IHG Hotel

I loved the modernness of the hotel and the spaciousness of the room. Parking was ample. And the breakfast was good. The bed and pillows were very comfortable.

I did not like or understand why the trash can liners were draped across each trash can versus actually put in place for use. It shouldn’t be for the guest to have to fiddle with the bag to put it in place. I expect that for the ice bucket but not for the trash cans. Also I thought the bed could have used a thicker piece of bedding. It felt like I just had two sheets on me when I would have appreciated something heavier. Final thing, whenever the AC cut off, it sounded like a door was opening, and it always made me glance over in alarm until I realized it was that.

I enjoyed my stay and I only eat breakfast once. The room was nice and the bed comfortable. The staff was very Hospitable and friendly. They made us feel welcome and very comfortable. The exceeded expectations!

I love the bathroom but the toilet was very low. I didn't expect the toilet to be that low and it was a little difficult to sit and get up. I could tell from my last visit that the update to the room was done but the carpet in the elevators need replacement. However, I enjoyed my start, and I will be staying at Holiday Inn Express on my next visit to Hampton, VA.

Located right off the interstate, close to Buckroe Beach, and lots of restaurants and stores nearby. The staff was very nice and the room was modern and clean. Breakfast was decent with lots of choices.

The walls are a little thin, walking down the hallway, I could hear people talking in their room. Our room also had a dripping shower and the toilet ran all night. We didn’t report it because we got in late but it seemed like something they should already have been aware of. It didn’t keep me up, it was just annoying. Other than those things, we enjoyed our

breakfast was very good , the place is under construction but being contained very well

my particular situation made hotel policies kick in and i needed to call in a favor from a friend to cover the 15.00 incidental fee even tho i had cash on hand. I did NOT like or appreciate this, but the front desk guy "Austin" more then made up for the hotels BS policies after this was corrected. Ive stayed at holiday inn expresses all across the country its kinda been a thing for me. But this policy issue had me ready to boycott them all together. If not for Austin being the professional he is, this letter would have been much different

The room was very clean and well maintained. Handicap shower was perfect, but the water pressure was low. Very good breakfast with fresh pancakes, eggs, meat, cereal, biscuits and gravy. The very best coffee (available 24/7)! The staff was super friendly, made us feel like family. Would highly recommend staying there.

The beds were a little high for a handicap-accessible room. Needed a second trash can for the room. No dresser for clothing.

Breakfast was nice to have, and good variety. Location was convenient. Room was clean. The staff was the best part. Everyone was so friendly and helpful.

Coffee, hand soap, cups, and towels were not restocked during room tidy up. Was able to get all things needed by asking at front desk...just don't think that should be necessary.

Great location! Huge shopping center right across the street and several restaurants very close. Breakfast was good not great and pretty standard for most hotels. The front desk employees were super nice and helpful.

TV remote didn't work to turn the tv on and off (Room 403) and the shower would leak onto the floor of the bathroom if I didn't put the curtain all the way up to the wall.

The pool was clean and the staff took notice they were were in there, so they brought us extra towels. Gym is open 24 hrs, it’s clean and fully stocked. The rooms are a nice size

I did not like that e we couldn’t find the switch to turn in the shower head. It is located under the faucet, and very difficult to locate

The staff were very friendly; yet, not phony. The amenities were great including the breakfast that was handled excellently by the kitchen staff.

My only complaint is that the "bath towels" that were in our room upon arrival were so incredibly small (slightly bigger than the hand towels). Thankfully when we asked for more towels, we did receive regular-sized bath towels.

Close in proximity to what I needed. Friendly, courteous staff. Clean and quiet environment. Continental breakfast had a very good variety.

There was one small trash can in the bathroom. The lamp on the night stand, that “had electrical plugs on it” didn’t connect to accommodate plugging anything into it, like to charge my cell phone overnight……