Very helpful front desk clerk. She had an awesome restaurant recommendations and graciously arranged for a late check out for us!

I rented the room at this hotel because of the indoor pool and spa. When we went down to swim and relax, the very small pool had 4 middle school boys with a large ball. I can only assume that they were there for a water polo team tryout! They were having a good time, yelling, spiking the ball, jumping in, acting like the middle school boys that were. There were 4 parents there talking. They did nothing to calm the boys. My son got in the pool but I did not. I would have but I didn't feel like getting hit with a ball. The spa was broken, of course. My son was able to swim the next morning without incident. The boys behaviour is on the parents. The broken spa is on the hotel. Unfortunately my experience is very common. I won't spend extra for a hotel for a pool and spa again.

the location was convenient, the lobby and room were clean. the front desk staff was exceptional! easy check in and out. the room was modern and spacious enough for my family. compared to my last stay in Hampton VA at the Embassy Suites by Hilton the Springhill Suites is a much better experience.

the beds weren’t the best as they were too small.. we were traveling with our little ones (3) and it was difficult to sleep comfortably. the couch had stains on the cushions so I didn’t feel comfortable with sleeping on it. overall the room was clean.

Staff was outstanding!!!!! As usual !!! Very friendly !!!!! Our lock on our room didn't work very good more like very hard. The door either wouldn't close our wouldn't lock. We couldn't get a joining rooms, however the place was booked and we understood.

The hot tub didn't work!!! This is one of the main reasons for this as my grandchildren enjoy the pool and hot tub.

it was very modern nice touch

the other parts of the hotel looked really nice but when it came to the pool it looked outdated from the rest of the hotel and water was a bit murky was not bad to swim in but can use touch ups 1 door handle was missing and the key card machine when you go to the pool deck wasnt there so me and my family had to use a chair to keep the door open.

The room was very clean. The only thing that we did not like was the phone ringing at 6am in the morning. We didn’t ask for a wake up call, so my husband and I was upset about that. Other than that, the breakfast was good, just a little cold. Staffing was good.

The wake up call on a Sunday morning @ 6am Cold breakfast. Over charged a bit on my Debit card.

It was very clean and the staff was nice and friendly. Very accommodating.

Similar situation, property not honoring the financial agreements they have with their third-party reservation vendors. I also did not receive my money back from incidentals.

The location was great, room was spacious and clean, nice but cold pool, good breakfast with dairy free milk options which was a plus. 12 pm check out so I didn’t have to wake up too early and rush out.

I can only complain about a few things. Some of the towels had yellow stains. There was a couple of stains on the carpet in my room. The hot tub also looked very stained, it had a dark hue on the walls and bottom parts, way darker then the pool.

The staff met every request we had and always had a welcoming smile! Beds were very comfortable and a spa quality shower head. Room was quiet and the hotel itself was located near 2 of our favorite restaurants. Ms “Rabbit” kept the hot breakfast fully stocked with a smile and a warm greeting every morning.

It was quiet and friendly

Rooms could of been cleaner as in floors and couches had stains. The shampoo bottles in bathroom should always be refilled mine was empty so thank goodness I brought my own

room - nice and spacious, beds soft Breakfast was hot and plentiful Very nice atmosphere

Blanket in closet was not very clean Water in sink near bathroom flows out too fast when trying to wash hands (got blouse wet)