Staff in TULU bar and restaurants are excellent customer services

Today 7/11/2022 my wife and me get stocked on elevator No.1 for about 20 minutes, about 10:00 am and we call Emergency for 3/4 times and the operator only say "help is going on the way" but we never get any help, finally I believe that some guest call front desk of maintenance and finally the elevator was open. This hotel needs a personal In Charge for the elevator. We were very scared for 20 minutes and no one gave us any apology or explication about this incident. If you want more information about this situation, you can contact me any time. I mentioned this problem to one of staff in front desk that she (was a lady) say "sorry" but no more.

The restaurants were very nice … the location was perfect …. The pools were very nice. Beach chairs were nice ….shouldn’t have had to pay for beach umbrellas

Partitions between the balconies would have been nice….no privacy Parking should have been included in the price of the room ..and a microwave would have been nice.

This was our first stay at the Marriott. Breakfast was outstanding. Location was perfect, with a private beach. Balcony in the Panoramic King Oceanfront room was private and HUGE! Fantastic view! Great Customer Service throughout the resort. We have stayed at several hotels along the Boardwalk but will only stay here from now on. Initially we had booked an “Ocean View” room but then noticed our balcony was on the side of the building and not oceanfront so we re-booked the oceanfront room. So be mindful if that when you book. The oceanfront rooms are more expensive but worth it!

I liked the design of the hotel, the room, sea view the pool food , bar and Restaurant’s roof are awesome

I just get two chairs and I used like 2 hours and they charge me $55 wow this is insane. they should not charge a resort fee and parking fee and 500 per room when you are going to charge chairs and umbrella while you are inside, this is really looks very bad.

The property was very clean, the pools were lovely and there were great restaurants to choose from. The outdoor heated pool was a hit with my children since they were able to go in on a sunny 70 degree day.

I felt that parking for hotel guests should be included, not $20 more a day. We did already spend a lot to stay at the hotel. Also, it seemed that the Wi-Fi was only for Marriot Bonvoy members who booked through the property. we booked through a third party, so we could not use the Wi-Fi. Free Wi-Fi is standard in most hotels.

Beautiful hotel on the beach and located on a quieter end of the beach where no boardwalk exists and the architecture and decor. Ice cream shop in house and Starbucks!

Charged for every little thing from the hotel owned private parking garage ($30 per day for hotel guests), possible $20 per pool/beach towel card paper card, a ton of fees that took the $300 per night stay to $350 per night due to many different taxes not mentioned at booking or check-in and the beer prices were $10 for average beers and $6 across the street at their upscale $500 per night sister hotel, the historic Cavalier. 🧐

I actually had my breakfast next-door buffet 😋 I got up too late the first day, 😩 But my Dinnr was awesome 👌 then my lunch was good too. Then my last dinner was at the GG e pier, having the salmon 😋

The pool should be opened 24/7 , if it needs to be closed while cleaning, atleast keep the pool open until 1am. That way late arriving guest can unwind relaxing in the pool then go to sleep 😴. With all that you can do here, being able to cool off and relax in the pool would be nice. I didn't want to go 😩 I had to be out by 11am. Just enough time for breakfast and pool to finish changing to leave. I needed more time. The view from the 22nd floor made me want to live there.

The location was perfect, best on the strip away from the public crowds. Clean updated hotel & rooms, loved the view and the pools were steps away from beach! Restaurants were good, Tulu's French toast was the best I've had! Went to Orion's rooftop on top of our hotel for my birthday dinner. They were booked at time I wanted but gladly fit us in, which was great. View was great, food was good but overpriced, but espresso martinis were delish and sushi was good. Desserts were delicious! Loved the indoor to outdoor pools and they were clean and grounds too. Cornhole was fun! Having Starbucks & Ice cream parlor right in hotel was a big plus too! Sundaes were awesome!

The only downfall was the service poolside and at night ordering drinks while lounging in Adirondack chairs listening to live music took so long. I had to cancel my drinks when it literally took an hour. They have many towel and pool attendants but only one waitress for service. They probably would be better off having more wait staff poolside and less towel attendants. All in all I would definitely go back and stay there again.

good location and facilities

there was a power outage during my stay and good thing that it was past midnight. what surprised me was that they don’t have electric generator. the whole room was too dark, not even emergency lights. what if something happened that time, we couldn’t see anything. safety issue is definitely a factor here

The view from the wrap around balcony was amazing. The cleanliness of the hotel was on par and the maid was very polite. Leigh was also very courteous, professional and a had an infectious smile.

Paid parking is a cheap move. Obviously I’m going to park on your property. At $500 a night I would expect parking to be free or already included in that price. Also the dress code for the rooftop bar was disappointing. It would have been nice to enjoy some good food on the roof while being dressed comfortably, I promise my card swipes the same as the guy in the suits card.