Bluegreen Vacations Patrick Henry Sqr, Ascend Resort Collection

I liked that the rooms are like apartments with space to spread out. The fireplace is our room actual worked and that was cozy for a Jan evening. The pool was large! The hotel is super close to Busch Gardens and the historic village of Williamsburg.

The furniture is a bit worn in the suites. There’s not many pots/pans in the kitchen. I did heat up some pizza in the oven in a pan but there were no oven mitts to pull out the hot pan from the over. I had to improvise. The bathroom is a nice size but my son & I both thought the shower could use a curtain or door. The building hallways are a bit bland and unwelcoming. Could the property possibly have coffee available at the front desk until noon? I would not consider this property a resort.

I like the welcome upon arrival. They were all quite friendly and wished us a happy anniversary 🎉 We were placed in a quiet area that we requested prior to arrival. The location was in a great area. The unit was very clean and everything was spacious for an enjoyable stay.🙂 Thank you Tamika and Amy for explaining how to book for our next visit. I appreciate you both.

I didn't like being charged a night before arriving in advance. I went through Booking.Com and it stated that we would be charged on arrival. I don't know who's fault that was but that's the only thing I didn't like.

My family and I loved the 2 bedroom apartment with the kitchenette. It really worked well for us.

The offer to participate in the timeshare informational meeting in exchange for a gift card was a little awkward. However, I politely declined the invitation as I preferred time with my family on my vacation to a gift card.

EVERYTHING WAS GREAT, CLEAN AND THE STAFF WAS FRIENDLY. ONLY THING I DID'NT LIKE WAS WHEN GETTING THE PARKING PAST. THE STAFF TRIED TO BRIBE ME AND MY HUSBAND INTO ATTENDING A MEETING, FOR FREE TICKETS. IN WHICH WE ALREADY HAS PURCHASE . YES, I KNOW IT'S THEIR JOB AND I APPREICATE IT. HOWEVER, DON'T MAKE PEOPLE FEEL BAD IF THEY DON'T BUY INTO THE TIMESHARE "THEME". WE CAME TO VACATION- BUT I WILL RETURN BECAUSE IT'S PERFECT. I JUST FEEL NEW MARKETING TECH SHOULD BE TAUGHT. BUT GREAT TIME

EVERYTHING WAS GOOD, JUST TRY NEW MARKETING TECNIQUES- DON'T MAKE THE CUSTOMER FEEL BAD IF THEY DON'T WANT TO ATTEND, OR PURCHASE.

Room layout. Two bathrooms. King bed in our room. Sleeper sofa. Full kitchen. Sealed freezer with fresh ice. Parking for extra car. Walking distance to Colonial Williamsburg. Staff didnt do a hard sell on me at check-in.

None of these are very bad, but things that deserve to be pointed out. Very little working space at bathroom sinks. Found no extra sheets for sleeper sofa in the suite, but the smaller bed had multiple sheets -- we just took one off of the bed and used on the sofa. Need another bedside light for the king bed -- nly one person could comfortably read in bed. Active train track behind facility.

We especially liked the walk ability to Colonial Williamsburg. It was very clean and comfortable, we loved having more space than a hotel room.

Took a long time for hot water and another table for games would be nice. It would be nice if coffee and tea would be available later than 11am in the lobby.

The room was a great size with a kitchen that had everything we needed in it. The location was near everything we wanted to visit. The room was cleaned and stocked as expected. The staff was nice and friendly and went above expectations. The hotel had a quiet atmosphere.

Some areas of the hotel were noticably rub down, squares of wall not painted where something used to hang or around clearly newly installed bolts ect.... The bed linens were fine but not plush or of high quality.

The location of this property is perfect for Williamsburg with close proximity to everything. The room was nice, perfect for a family who doesn’t want to be cramped in a small hotel room.

Some deep cleaning needs to be done occasionally. There were spider webs on the light fixtures, built up dust on cabinets and top of fridge.

Great location and the room was spacious.

Room cleanliness was acceptable but was starting to look worn out with stains on the carpet and the kitchen cabinets/appliances should have been wiped down better. There was also a bad smell in the pool area.

No caffeinated coffee was included in the rooms. Had to go purchase our own. Also we were told at check-in that we MUST attend a sales meeting or we would be charged an additional $150. We booked our room through Booking.com not thru Blue Green Vacations. Had to go to the Marketing office the next morning to clear up the issue. Turns out the Concierge woman gave us the wrong folder. It was for another customer.

Sugar and caffeinated coffee should have been complimentary Concierge staff were not educated on how to handle customers correctly. And to actually verify the name before insisting we attend a sales meeting.