Holiday Inn Express & Suites Williamsburg, an IHG Hotel

Breakfast was very good, the staff were fantastic at keeping everything topped up and the whole breakfast area was kept spotless. All hotel staff were very friendly and efficient. The hotel was extremely clean and all without leaving the heavy smell of bleach. The location doesn't look too brilliant on google maps being next to a restaurant and a busy main road but there was very little noise. The pool is a good size. Highly recommend this hotel.

The only downside and this is not just for this hotel chain but others too - the shower heads are just so high and at 5'3" I cannot reach them to change the settings and have to get my husband to do it for me, hand held showers would be so much better.

The staff were all very friendly and patient considering their computer system went down and they had to do everything the "old fashioned" way of paper and pen checking everyone in.

The to go breakfast could have been more kid friendly. Also, I had to replace one of the sheets as it had a stain - it had been washed, however, I wasn't comfortable using that sheet. I also had to ask for extra sheets for the pull out bed. They didn't have any extra blankets though. Thankfully the kids each brought a blanket from home.

The brick building for right into the Williamsburg atmosphere. The beds were comfortable. The Dove brand toiletries were a nice touch. The breakfast was delicious and mini-store was very convenient. The staff was very friendly and the owner was kind enough to give my daughter a free bag of skittles!

The a/c leaked water onto the carpet, leaving it soaking wet in that area for our entire one-night stay.

Beds were comfortable, great bathroom, and the breakfast was amazing!!!

Cleaning could’ve been a bit better. Didn’t refill my coffee kuerig. Too Lock on door was broken, looked like some one had tried to break into the room previously and it was never fixed.

Breakfast was true value for money! Recently forced to stay at the Ritz in St. Louis, this IMG hotel exceeded in location, amenities compared to cost, convenience, and especially and above all, friendliness and helpfulness of staff…and at a fraction of the price! Walking distance to some of the best restaurants on the East Coast.

Bath light switch linked to fan so one cannot turn on one without the other.

Well the coffee was good,but the pastries were beyond stall. That was a little disappointing to us.

Well we really enjoyed our stay,but inthe room we had,the items we set on the table,there was an ant problem,big time.We had to take all the things off the table,wipe the ants up,but they come out again and lots of them.So we just took everything off the table. But we still enjoyed our stay there and hope to get to go again soon.

Great location! comfortable stay and clean room! staff was friendly and even allowed us to check in earlier.

They are doing some renovations so a lot of the parking spots were taken up with equipment, old furniture, and containers. If your not back by a certain time you will find yourself trying to find somewhere to park. alot of people just parked along the building in the fire lane bc there was nowhere else to park.

I was really impressed with the size and cleanliness of our room. My only 1 suggestion would be to have another light in the bathroom :) While the mirror light is awesome for getting ready, it is very bright in the middle of the night. We loved the pool and morning breakfast! We will definitely be visiting again!

Excellent welcome from the host. I was a little early and was accommodated in a very charming way.

There was a noisy other guest that decided to have a loud conversation on his cell phone in the corridor at 12:30am for half an hour, which woke me, and I sent an email. It was addressed by management and apologized for without even being brought up. This was excellent service.

MYA the desk rep was very attentive and accommodating..great job! room was nice

first level hallway loud, people propping door open with metal bar and allowing the door to open and close while hitting it making a loud noise as they go in and out of room...especially the check out morning it was horrible from the cleaning staff