Best hotel service I've got so far, and I've tried everything from super low end to extra luxury. We booked the room very last minute just so we could have a bit of private couple time away from family, and it was the best decision we made while in Vietnam. All the staff were polite, helpful, and spoke perfect English. The hotel was small, but the room was at a decent size, cleaned, and had great water pressure. The location is probably the best in Hanoi old town, close to all kind of street foods and street activities, almost opposite to Hoan Kiem lake, which is the center of the Hanoi night life, water puppet show is in walking distance, Ta Hien beer street is just 300 meters away. The famous Hanoi chicken noodles soup is literally on the same street just 50 meters away. It was literally the reason I wanted to stay at this exact location, and it was spot on😉 Cong Cafe and Highland coffee, which are right at the street corner, are great spots to enjoy some signature Vietnamese coffee while having a bit of summer evening breeze from the lake. Breakfast was served a la carte, which was perfect for my husband, who was craving some simple omelets with croissants. Bonus point for having delicious breakfast coffee as well. My husband birthday happened to be on the same day as we were staying there, and despite us not talking about it, we got a superb birthday cake as a present from the hotel. It was a delicious surprise. Overall, 11/10 for the service. I would definitely stay here again next time.

As soon as I got to the hotel every member os staff I met was so friendly and welcoming. Cabrina was main one looking after me and she was very kind and caring. She gave me lots of recommendations for things to do and was willing to help with any queries I may have had. Every other member of staff (including the hotel manager!) stopped to talk to me and ask how I was, if I enjoyed the room and how I slept. Wish I had a reason to go back to Hanoi so I could stay again!

Nothing, it was all perfect.

Everything at this hotel was perfect! We got a free upgrade on our room and the room we stayed in was very comfortable, clean and spacious. I had an issue with an ATM withdrawal and told the staff who called the manager in to help me sort it out and he even called the bank for me. I had my birthday while staying here and the staff surprised me with a lovely cake. Breakfast was delicious with loads of different food options with good coffee, fresh juice and fresh fruit. All the staff speak good English and were super polite and friendly. Honestly couldn't ask for anything more, we stayed in 4 different hotels on our trip to Vietnam and this one was the best one by far!

I booked this hotel based on other reviews. I didn’t have accommodations, so it was last minute, but the reviews didn’t lie. The location was absolutely amazing. Just one turn from the main lake and square. Also a short 3 minute walk from the nightlife and acclaimed night markets. Across the street was a Circle K, a great pizza spot, and other good food spots. The hotel is close to shopping and many main attractions. As far as my stay, the staff, the service, and the room were all exceptional. I have a dairy and egg allergy, so breakfast looked bleak for me, but I saw cereal on the counter. Unfortunately, they didn’t have any non-dairy milk. When I made mention of this, the manager sent someone next door to buy some soy milk. I told him that was too much, but he said that it was already done, and I was served about 5 minutes shortly thereafter. I tried the laundry service- great value, clean and tidy. Overall, I loved every minute of it.

Nothing to complain about. I wish the fridge could have been a little colder, but there was nothing that I didn’t like. The room was a little smaller than expected even after I was upgraded, but it was cozy and there were great tv shows and channels in English, so it felt like sitting at the movies when I was in bed watching tv.

I waited to book this review because we liked the accommodation and the friendliness of staff so much that we actually cancelled previously booked accommodation and returned here after our cruise in Ha Long Bay. Upon entering the hotel we were greeted with the friendliest staff members who gave us their recommendations for places to eat based on their own personal experiences. They were incredibly kind to both of us and ensured the room had cooled down before we entered. The rooms are not big - the pictures are pretty accurate to what you expect. So if you are looking for something quite roomy/spacious, this may not be the accommodation for you. However, if you are looking for a comfortable hotel with friendly staff in a phenomenal location close to everything, this is perfect. The breakfast options are delicious and come out very quickly in the morning.

The hotel is located near the lake and in the 36 corporations district. So it is very easy to walk around. Our room was comfortable. We particularly loved it because our bed were installed on a sort of stage, making it higher than the ground. The breakfast was good and tasty. The best thing about the hotel for us was its amazing staff. First of all, they were always smiling and nice. They shared with us a lot of advice about restaurants and places to visit. They also helped us to book several activities and transportation. They were very helpful and informative and attentive to our needs.

The only thing that we liked less was that we thought the floor of the bathroom was not 100% clean.

The Hotel is directly in the beste place of Hanoi Old Town, very clean and comfortable. Everyone working at La Selva Hotel was very friendly. The hotel manager „Jackie“ helped us with planning the next days and organised a very good tour to Sapa and Cat Ba. He also was available via WhatsApp and also took care of us, whenever he had a question. We can highly recommend to stay at La Selva hotel! The next visit in the future will be at La Selva hotel for sure!

very nice staff, helped coordinate day trips and gave good recommendations

im tall - the room was a little small for me

The location of this hotel, right around the corner from Hoan Kiem Lake, was perfect, and much of Old Town Hanoi is readily accessible and within walking distance. The staff here were absolutely wonderful. Hanoians are known for being a bit gruff and, dare I say it, somewhat unfriendly, but the staff at the hotel were always genuinely polite, helpful, and more than happy to engage in casual conversation. While I only ate breakfast at the hotel, it was consistently excellent and prepared quickly

The room was a little on the small side, and the king size bed took up so much of it that there wasn't much room available to leave your luggage open. Still, it was clean and comfortable, which is all you can really ask for when staying in central Hanoi. You're not there to stay in the room, you're there to explore the city, and the hotel serves its purpose perfectly.

It's located at heart of Hanoi city. The employees were extremely kind. The breakfast has several options. They kept our bags after the check out and let us take a shower in another room.