My family and I love the ability to go back and forth from beach and pool. Loved the morning breakfast buffet. It had anything and everything that you would need for a good breakfast.

Very upset that our free ride from hotel to airport did not show up. When I call to make sure I was told they would be there at 10:00am. Did not like the wait for elevators due to all the kids. I wish I would have know this was going on. Did not like doors being slammed shut at 1:00am.

check in. was a breeze and all of the rooms were ready early - so after a long plane ride we were able to unpack quickly and get to the pool/beach to relax. Drinks were delicious at the swim up bar- food was just Ok at the beach restaurant and a little price. We did enjoy apps and drinks on the terrace one night. Location was in walking distance to Platos a great PR restaurant and to Walgreens and CVS where we were able to stock up on BEvERages and snacks. Also a bonus that check out is at 12-no need to schedule a late checkout

A few times we found it hard to get towels by the pool so we had to bring down the ones from the Hotel room .

Helpful and friendly staff and service. Multiple parking options. Very nice and clean rooms with a great view. Many amenities offered on site. Pool area well kept. Located near many dining and shopping options.

Mini fridge was not useable due to purchasable products. Ocean Breeze restaurant located on site was overpriced for poor quality food.

I loved the customer service. The staff was great and very accommodating. I had an early morning flight and didn’t realize it was delayed until after I checked out. You can imagine my stress level was at a hundred. The front desk was very understanding gave me my room back and allowed me to enjoy the amenities after checkout - killing time for my afternoon departure. It made the experience even better. The beach was beautiful, food and drinks were yummy.

When I walked into my room it smelled a little musty, but it was probably because the AC wasn’t turned up high enough to beat the humidity in the room. I had a garden view which was nice, but there was music playing and you can hear it in the room I thought it was going to be a problem, but after a little while you don’t hear it anymore. Either you pass out, or you get used to it. Can’t beat good music. :)

It’s right on the beach, and there’s a variety of places to eat and shop at! there are also places to eat within the hotel which was very convenient!

the smell of the room was a wet smell during the stay but that was the only thing I disliked!

I really like the staff, especially the front desk manager, for taking time and effort in speaking with my financial institution agent personally to fully explain my situation, which was no fault of mine or Royal Sonesta but a system I had in place for my protection that I had forgotten about, but he really showed patience and care, I wish I could remember his name he totally went above and beyond to assure i was taken care of and my situation was resolved and i was accommodated fully....and just the complete hotel was magnificent, close proximity to everything I needed and planned during my vacation.....excellent stall and hotel overall, EVERYTHING!!!

Firstly, when you pull into the property you understand why " royal" is in the name. The grounds are beautiful and the lobby is breathtaking. Checking in and checking out was a breeze and the staff was super helpful. Our room was clean but, there was some dusty that easily wiped away once we brought it to their knowledge. Important to note that you MUST turn back your pool towels by midnight the day you use them or you will be charged. Food and drinks were good but, pricey so make sure you pay attention to that.

The price of food was honestly a bit much. It's a resort so I kind of expected for it to be a lot but, we ended up spending close to $80 each meal for just the two of us and we only had 1 drink. While the food was fresh and good, the price was a lot. The only other compliant I have was how long it took the elevators to come. If you are in a hurry take the stairs.

The location was great for the family to go outside and swim and go straight to the beach

Wish there was a microwave to heat up left overs we couldn’t finish with the kids

everything but the prices of the food I feel the continental should be free and orders off the menu are paid for. The hotel is expensive already.

the price of the continental breakfast should be free. that’s all

The Sonesta is a beautiful hotel. We couldn’t have been happier with our choice to stay there. It was supremely clean; the staff (especially William!) was friendly, helpful, professional and just all around terrific. (I have to mention my gratitude to the two women at the front desk who helped resolve a non-urgent medical issue, as well as our appreciation for the man and woman at the towel service. We had such a great conversation with them and felt like we made new friends.) Salvador was also awesome! Our room overlooking the ocean was gorgeous & immaculate, there was very little noise at night, the pool is INCREDIBLE, and the hotel is super close to so many convenient things like CVS, Starbucks, Subway (which was great for an easy, affordable lunch), and 5 mins from the airport. We can’t wait to go back!!

Can’t think of anything.