Starhotels Metropole

very good location, about a 20 min walk to the Colosseum, Trevi Fountain and slightly further to the Pantheon. Right near Roma termini, which goes straight to the airport and also has access to the metro to get around the city. Restaurants everywhere nearby. facilities were great, staff were very helpful and the rooms were very clean.

rooms were slightly small for two people and big suitcases, but that’s being picky

We stayed at Starhotels Metropole in Rome for 6 nights in August 2021, arriving in Italy from Sweden. We had booked a junior suite through booking.com. Our deal with booking included transport from Fiumicino Airport to the hotel. The driver was waiting for us at the airport and a minibus with only us 2 passengers took us to the hotel in about 30 minutes. The hotel is quite well located near Termini Station and about 15-20 minutes walk to the major sights, Colosseum, Trevi, Spanish Stairs, Pantheon etc. Rome historic area is very walkable. We didn't use any other means of transportation in the city on this trip.There are also a handful of restaurants just around the corner from the hotel and a Carrefour about 5 minutes away. Our room, which was on the 7th floor, had enough space for 2 persons, with a wide bed, a sofa, a writing desk, a small fridge, an espresso machine, an electric kettle and a wardrobe with hangers and a safety box. The bathroom was large with everything well functioning. Our room was on a corner and had a huge balcony, or terass, that stretched the whole length of the room. Everything about the room felt fresh and new. At one point the espresso machine did not work so we called the receptionist and the machine was replaced within a few minutes. Great service. The daily cleaning of the room was also good. We also enjoyed having breakfast at the hotel. Andrea brought us cappuccino every morning. Only on the first morning did we have to ask for a refill. The following mornings Andrea brought us a second cup without us having to ask. This is a kind of outstanding service we have never seen anywhere else. A small but important detail. Checkout procedures and taxi arrangements was swift and easy. We had a very pleasant stay at Starhotels Metropole Rome and we would highly recommend this hotel!

There were some external renovations going on at the time of our stay but it didn't bother us since we were out all day on most days. A small leaflet with some basic information in writing on the desk on which water was complimentary and opening hours of the breakfast restaurant would have been nice.

Good location and near the Roma Termini. Enjoyed their breakfast. The restaurants around the hotel were excellent.

Their mini bar is not a fridge according to the front desk. If you plan to keep chronic medications cool, this is not ideal. Coincidently, their Starhotel in Venice has a proper mini bar fridge.

Loved the interconnecting rooms as we were travelling as a family of 5. The set up was different than i expected but in a good way and there was enough space for everyone with a large couch in the rooms. Loved that the doors to enter the rooms were inside together in their own mini hallway and could be accessed from inside and not from the main hallway.

The gym was so small and no space or equipment or drinking water. It was hard to find and felt like an afterthought. The breakfast was quite basic and unimpressive, the quality of breakfast items were not the best quality or taste.

Staff was very pleasant and helpful, both at the reception and at the restaurant where breakfast was served. Hotel location is great, most attractions are within walking distance, we only used public transportation to reach Vatican, we walked to everything else. Breakfast buffet was abundant and tasty, but it had the exact same selection every day - some diversity would be great. Bathroom was big enough and clean, room was clean and spacious. We wanted a family room, since we were travelling with two kids (9 and 11 at the time), they made sure we got separate beds for the kids, since they are probably too big to sleep together on a couch.

Rooms are a bit scruffy and dark, some woodwork is scratched. Breakfast buffet served the exact same selection every day - some changes on daily bases would be great.

The location was really good. The staff were terrific and it was a classy hotel which overall we were impressed with.

The TV in our room was clunky at best. I guess you don't go away on holidays to watch tv but we do like to have it on to keep abreast of news etc. It was difficult to work with, with the remote not really responding to the tv as you would expect and the channels were difficult to follow. The refrigerator was warm and made it difficult to access anything form the mini bar.

Very comfortable bed. Room very quiet. Good breakfast.

Mini fridge in room not working at all. 3 complaints to staff. Fixed eventually. Staff were dismissive of the complaint. Only when I explained I had 2 rooms booked and could therefore see the difference between the 2 mini fridges was it accepted as a complaint. We stayed 5 nights. One small bit of soap, not replaced for 5 nights. Could hardly see it on day 5, let alone hold it. Toilet paper barely replaced. Ran out totally one day.

The hotel location is very close to termini Station, so it's easy to take a train, find a taxi or take the metro. Alot of restaurants and markets close by. The hotel itself is good, we booked two connected rooms as we were a family of 5. A 12 & 10 year old children and a baby. Thec room size was good. The hotel provided the crib, and even have a stroller to use. But we used our own. They were a bit overwhelmed because our stay was around new year's eve. We asked for an iron once, it was not available and we were promised they'll bring it as soon as someone finishes with it. But it never came. Other than that the staff were friendly. Answered to our needs fast. The breakfast is good, but it became boring staying for 4 nights, as it was the same everyday. They didn't provide free bottled water in the room as other hotels do.

I didn't like the view from our windows. And the fact they didn't provide bottled water in the room. At the breakfast restaurant I think they need more employees.

Spacious room, great huge bed, spacious bathroom with nice tube, huge sink shelve. Friendly professional staff. Very close to the Termini station making it easy to get in and out. This location seems pretty good after my 4 days in Rome - you have one of the few central metro stations close by and you are about 20-30 min walk to any ancient tourist site. Lots of restaurant in less than 5 min walk so you can have good time after a long day of walking.

The breakfast was ok but average. I would have expected somewhat better.

Spacious room that had all that we needed for a family of three which included an infant. They provided a comfortable baby cot which we really appreciated. Air conditioning worked well (much needed in the summer heat). I was really impressed with the quality of the hotel service staff. They were kind enough to check us in early seeing that we arrived with a baby after a long flight. Location was great! lots of good food in the area. We were able to walk to the nearby sights- Trevi Fountain, Colosseum We want to also specially thank Roberto for helping us on our day of check-out. Our privately arranged transport to Pienza cancelled at the last minute. Roberto was able to help us secure a driver through a hotel contact, which was reliable and got us safely to our destination. We really appreciated his help and are very grateful!!

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