Acanto Hotel Playa del Carmen, Trademark Collection by Wyndham

Loved the friendly staff and location. The property is right next to 5th Ave but most nights you can only hear the sax or piano music coming from the restaurant on the other side of the hotel. It's peaceful and beautiful. We mentioned when booking that we were celebrating our 40th birthdays and they decorated the bedroom and a bottle of wine. It was so kind and a special touch. We arranged to have COVID tests done in our room and the process was efficient and easy. Would definitely stay again.

We found glass under the couch the last night while packing our stuff. The lighting in the bathroom is not the greatest. A full length mirror would be nice. Breakfast isn't served till 8am but would be helpful if it were served earlier.

excellent location, on quiet street with no through traffic but hotel is only 1 minute walk to 5th Avenue shops, restaurants, bars, entertainment, etc. Even though the location is very close to the 5th Avenue noise, we could not hear any of that within the hotel. 10 minute walk to closest sandy beach with lots of space, music, beach clubs/bars, eateries on the beach, and a 30 minute walk to another huge beach. The property photos online accurately depict the hotel today, it has an updated Spanish Hacienda look, with beautiful rooms overlooking a courtyard with pool, most rooms with balconies. A nice continental breakfast was served each morning (pastries , fruit, cereal, bread/toast, energy bars, coffee, cold boiled eggs, yogurt). All of the staff were very friendly and helpful and quick to assist. I would definitely consider staying here again. The courtyard with plants, palm trees, and lighting is wonderful, with padded loungers and chairs provided . The hotel had security at the front door in the evening . everything was very clean. Even sunscreen is provided if you left yours at home.

The flat screen TV in the room was not very large, the picture quality was poor on some channels, and even though there was a channel guide in the room which listed over 2 dozen channels, our TV had less than half of those on the list. I did not request this to be fixed because we were seldom in the room long enough to watch TV. Also, it was sometimes difficult to get fresh beach towels for the pool area or to take to the beach - either they were not laundered frequently or the had an insufficient quantity.

The whole experience was wonderful. From the interaction with the front desk before I arrived to the minute I left. Liliana and Karla at the front desk were incredible and extremely helpful. They suggested transportation, restaurants and places to visit. Miguel was amazing. He made breakfast every morning and also took care of security. Our room was ready for an early check in which was a gift. We had a little issue with the AC and Karla moved us to another room right away. The location is simply great. A few steps from 5th Ave yet we could barely hear any noise. We were a few blocks from the beach and close to everything we wanted and needed. I highly recommend this hotel. It was charming, clean, the rooms were spacious, and the staff was simply wonderful!

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The location is amazing right off 5th a block from the mall. The restuarants and things to do are unstoppable. The hotel is very quaint and quiet. It is very clean and the staff was super helpful and nice. The pool is shaded most of the day so not alot of sun. There is a rooftop with amazing fews but it gets hot up there. The beach places are nice but very pricey for what you get. The were 1,000 to 1,500 paseos per person. The beach on the side of the Wyndam was our favorite. Bring a beach blanket and or chairs and an umbrella and you will be set.

The bed and couch were hard. Otherwise we had a great experience.

This location was the best ever - it was easy (3 blocks) to get to the public beach AND easy to join the crowd on Fifth Avenue (not even two blocks). But it was also a quiet retreat when needed. The condo hotel is 4 stories and built around an enclosed courtyard which contained the pool and the continental breakfast area. We had a 1 bedroom apartment that included a kitchenette/dining/sitting area; a shower bathroom; and a separate bedroom with a very comfortable king bed. The staff was amazing. THEY made our trip. Miguel literally stands guard at night. Itzel accommodated our every request. The cook and housekeepers were so friendly. I hope they are all still there when we return next year!

Because it was tucked away, a little better information on how to find them would be helpful.

The room was fantastic, really spacious, great facilities, clean and modern, and with really good air conditioning, which was very reliable. The hotel staff were friendly and helpful, and it's in a great location just off Calle Quinta.

The breakfast was a bit basic, and also difficult to get food when it was busy.

Location couldn’t be better. A few steps from Avenida 5 and a few minutes away from the beach. A quiet hotel, rooms giving to an inner patio where breakfast is served. Nice pool. Rooftop with sitting areas and wonderful sea view. Private parking is a plus. Our apartment was huge and well equipped. Very comfortable beds.

The only weak spot was breakfast, mostly processed food and repetitive.

the hotel is very centrally located, next to the famous street with lots of bars and restaurants. but it's very quiet! also it's close to enjoy the beach as well. within a few minutes walk you're there. the rooms are very big and clean and the bed is comfortable. the staff is very helpful, we had the option to check out later to be able to shower before the flight.

the only thing i could complain is the breakfast. there's not very much to choose.

The breakfast was a fresh continental breakfast, certainly meeting my expectations. The staff were very nice and did all you could expect of them.

There was a bit of sewer gas in the area around the hotel. Some of the finishers were dated and should be dealt with.

The hotel is located in the middle of playa del Carmen. There is everything a few blocks away. The staff is so nice and the facilities are gorgeous. Definitely coming back

The bed was a little hard for my liking bit not stopping me fr coming back