Auténtico Vertical Playa del Carmen

Modern decor, comfortable firm beds, beautiful washroom, very clean, overall style, excellent staff. Large supermarket across the street. Love this property and will return again!

Only one issue: some of the rooms have small windows near the ceiling to let light in but they do not have curtains or blinds. Another room type has no windows. I like windows but I need blackout curtains to block sunlight for sleeping so I had to upgrade my room after a poor sleep. Be sure to specify when booking.

Super nice and helpful staff: starting from welcomed drink till the last day. I just want to repeat - the front desk was AMAZING! Very good location, clean and nice room. Relax area on the 6th floor is also really nice and cozy. I like that they give beach towels (upon request) Cosmetics in the room (shampoo, conditioner, soap, body lotion) They clean rooms every day.

*shower gets flooded (I haven’t mentioned it to the receptionist) *balcony- i was expecting like a real balcony, with table and chairs, however, it’s very small and covered with front wall decoration, so, you aren’t able to see the view (even if it’s street view) *very small pool, however, there were no people, so it was more than enough to have it all for myself. * after cleaning, all pieces of soap were replaced with the new ones- i believe lots of people would like it, but I prefer sustainability, therefore, I kindly suggest you to leave already used soap as well as new one, so visitors like me could still use old ones. :)

great location in my favourite area of playa del Carmen, and a few minutes walk to the beach to watch sunrise in the morning

the maids talking and shouting outside my room from 8am until 10.30am when I checked out :-( I was working online and could hear every loud word through my door, not relaxing or comfortable at all. I would never stay in the King Room with hot tub again because of this issue, it’s next to reception and the cleaning supplies room. Also the room does not have any hooks to hang your wet towels after a shower??!

I stayed one quick night. The two gentlemen at my check-in were just lovely. The room is small and has no outside windows, but I knew that going in. It is comfortable and so clean and with great AC. It's a charming small property with a dipping pool and two public areas including a lounge area upstairs so you won't feel claustrophobic. Really great facilities and well thought out. Under new management from my first stay in 2021 it seems. This is also in my favorite neighborhood of PDC. Along with the new Selecto, I will now stay here versus the Hilton where I have loyalty and a fancy rooftop pool.

Even the deluxe interior rooms do not black out to the hallway lights. Dennis tried to charge me for a soda at check-out after I'd asked if there's a charge for anything in the mini-fridge. I'd have easily walked to the Oxxo for an 11 peso soda versus 30 pesos. He fixed it and was quite nice and even provided me with another set of bath products since I really liked the clean fresh scent.

The facilities were very nice and comfortable, clean. The personnel were very helpful, nice and accommodating, Jorge, Fernando and Victor stand out, but everyone had a great attitude. Very friendly. I had a great time.

The TV in the room was a litte confusing to use but not a big deal since I didn't spend that much time in the hotel. Maybe the process to enter the hotel could be improved, right now a door bell has to be used or the security gard needs to be there to open it from the inside. Perhaps a key reader outside could help make it more convenient and at the same time keep it secure?But overall great value.

GREAT location! VERY friendly and attentive staff! Welcomed us with a shot of tequila for our first stay, and then a tequila sunrise for our second! The pool was very small, but when we visited, it was empty, so we had it to ourselves (which was VERY nice!)

-Pillow was very uncomfortable -Sliding door to bathroom was difficult to use -Some of the light fixtures didn't work properly -Hot tub was a little confusing to use -- ended up figuring it out, but it didn't hold temperature for too long

The location is great. Very close to a huge amount of lovely cafes, restaurants and shopping. The beach is a short walk away. The bed and room is very comfortable. Very friendly staff on reception.

The smell from the drains was quite bad. Also, from 7.30am the cleaning ladies start work and are shouting loudly to eachother, waking everyone up. This was the same issue when I stayed at this hotel last time. Maybe I need to be on a higher floor??

location- 10 staff-10 pool/outdoor spaces- 10 room/cleanliness-10

1 small thing- our room was on the front of hotel, the lighting on the outside of hotel was a little bright overnight. anyone that likes it pitch black should request a room at the back.

Breakfast was not included in my room rate.

The halls are quite warm. I do not like the fact that when you leave/take you key - the AC system shuts off. If you are gone all day - you can come back to a steamy hotel room. There should be a minimum temp set when the room is occupied so that it can easily/quickly be brought back to the desired temperature of the guest.

We had an amazing stay & couldn’t fault it. The staff was incredible, super friendly and helpful especially Fernando & Cesar. The hotel itself was well designed with a cool rooftop & the rooms was well decorated and comfortable. It topped our expectations and was an amazing value for money.