Hotel Villas Segovia Suites Playa del Carmen0

Beautiful spacious room with kitchenette (coffee maker, microwave, sink, refrigerator), TV and Alexa too. Pool view. Checked in at 3am no problem. 3 blocks from nice beach, half block from 5th Ave lined with restaurants, bars, tiendas. Fantastic staff- Daisy, Albida, Juan, Miguel, Sylvia plus the maids who were in daily for a quick clean. I thank you all for making it a super comfortable stay.

Nothing.

Love the size of the junior suite, huge for us couple. Bathroom is large, bed is comfy, smart tv, have appliances i.e blender, microwave, fridge, cutleries & plates. Huge wardrobe too! Staff was amazing and super helpful. There was also alexa which was a neat surprise!

However, it would have been great if there were cooking appliances (pots & pans) since the kitchen is big with plenty of space. There were no clothes hanger to hang clothes to dry after swimming/diving/beach trip, either in the bathroom or the balcony. A simple line across the shower stall is enough. To add, the dining chairs were the rattan type and can be hard and slightly uncomfortable to sit on for long period.

The hotel staff were wonderful and incredibly helpful. They went out of their way to help us in what we needed. It is close to 5th avenue with all the shops but not so loud to hear all the music playing late at night.

We had a newer unit and their was some problems with the shower door, phone, etc. They were quick to fix these things. They need a better water heater for this unit-it is separate-because it would not accommodate 4 people showering one after another with hot water. That is when they explained it was a new unit and they were still working out some of the problems.

first I would like to note Daisy- the amazing recipients, she was so kind, caring and helpful and now to the hotel- the room was spectacular, just like the Description on booking is having. the room was very clean, decorated with good taste and felt safe and comfortable. the bed was huge and comfy, the shower was big and with the right facilities, and the kitchenette room was amazing as well.

hahah the only thing which didn’t really bothered me but I would love to point out in case it can be changed-the phone ring in the room took me by surprise and I startled so yeah

I loved everything about it. Location, size, equipment and personnel

Nothing

all the staff are very friendly, and I would especially like to single out the receptionist Emmanuel, who was always ready to help, and the security guard Miguel. thanks to them, I felt like a special guest during my entire stay. breakfast is delicious, although the portion could be larger. the hotel is in a good location.

the pool is too small and the wifi in the room could be better.

Good choice for the first night after arriving in Playa, the staff was very friendly and helpful, the breakfast was solid and delicious and I got it served by the pool. The location is top!

I think the fridge inside the room was quite loud (I unplugged it for the night) and to be honest, although everything was nice, I expected a little bit more for the price I paid per night.

Great staff. Every one of the people who works there is special. They really aim to please. The suites are large and absolutely clean and spotless. Great location. Very comfortable in all respects.

No complaints at all

FANTASTIC LOCATION, CLOSE TO RESTURANTS, 5TH AVE AND SHOPPING CENTER. STAFF VERY FRIENDLY & HELPFUL! VERY NICE BREAKFAST DELIVERED TO ROOM. ROOMS WERE GREAT, POOL RIGHT OUTSIDE ROOM DOOR GROUND LEVEL. VERY USER FRIENDLY FOR WHEELCHAIRS. A+ ALL THE WAY. HIGHLY RECOMENDED!

EVERYTHING WAS GREAT!!

Very nice people helping with everything. Very good location. Large and nice apartment. Excellent shuttle option to many locations half the price of a taxi (which is really valuable as you need taxis for almost every location).

Pool a bit small. Breakfast a bit montoneous over time.