Hotel New House0

The location was really good, can't fault it, it's on the main road. the room was also OK, Nothing special but you get what you pay for. The reception area was clean and light. The room windows were big and open, gave a ok view of the next door garden.

They wanted payment in cash and explained that booking.com or the bank would charge them a commission. I had no choice but to go to a cash point and pay a commission myself to take out cash. This was very inconvenient but we had no choice as they would charge us for no show anyway, so we felt held to ransom. To other visitors, please pay in advance through booking.com to avoid the same situation. Booking.com you need to look into this matter as clearly your practices are forcing hotels to demand payment in cash. The bed linen/towels were in extremely poor condition, the property looked like it had some building work done as it was quite messy. The electricity went out at night, I presume they were saving on costs.

Location was just amazing, right smack in the middle of the city and very near all the touristic and good food places. The staff was very nice and even went to find a really good deal for us for the boat tour. Clean rooms and even though there's a lot of ppl walking about outside, the sound was kinda quiet enough for us to get good sleep.

Wifi signal needs to be boosted to certain parts of the room and the lift only fits two ppl.

The location was perfect, the room was larger than previous places I have stayed at. Beds were comfortable. Prayer mat was provided. Staff were polite and always available.

There was only three staff, two receptionists and one cleaner. Needs more staff to help with cleaning as it wasn't consistent. The stairwell needs to be redecorated and improved.

Great views of Bosphorus Strait from our room.

The lift was small. I had to take multiple journeys in the lift to take my luggage up to the 4th floor. There's 5 of us in the family so made the lift experience fun by letting 2 people take the lift and the other 3 running up 4 flights of stairs just to see who reached the 4th floor first.

Location of the hotel is great, staff are good, they have early check in and late check out for more payment if you need but they forget to mention it early,

The elevator need some repair, but it is working if you go up 1 by 1 each time.

The hotel too close from transportation and everything, staff so nice people and rooms is clean . It’s small hotel but its good for families

elevator too narrow and weak

staff are nice and helpful. gave me early checkin as i arrived early. the receptionist name Ikhlas also helped me to get the istanbul card for tram. hotel at a good location , easy access to everything .

the staff is nice and helpful , Near to Tram station, is suitable for family, Elevator is Available, internet speed is enough

no drink water in the room, the tv not working, and chandelier lamp almost fall off

every this is good .. no complaine at all

little bit put effort in room equipment , upgrade it specally bathroom

It’s really nice hotel, on the main street. Staff are really nice!