Ramada Encore By Wyndham Istanbul Basin Express

The hotel is located opposite Mall of Istanbul and access is just 5mn walk. Cleanliness in general, size and comfort of the room, the breakfast as well as the SPA

They charged my credit card prior to my arrival despite the clear payment method stating that I will pay at the property and the CC was just to confirm the booking. This

I arrived late to the hotel after getting off a delayed flight from UK. As an ex-hotelier, meeting the Night Auditor on the reception desk is always a good sign of a well run hotel. Volkan was friendly and welcoming, very efficient and smartly dressed. He dealt with my enquiries with a positive attitude and communicated excellently in English. I checked out early before breakfast and he offered me food from the cafe display. I asked for a taxi that arrived in less than a minute. Overall a very pleasant stay, Volkan Ozgor was a credit to the Ramada brand.

When it comes to travel, my top priority is finding accommodation that not only provides comfort but also offers unforgettable experiences. During my recent visit to a hotel, my expectations were exceeded beyond measure, thanks to the exceptional service provided by Kenan, the dedicated individual who sits at the front desk. From the moment I stepped foot into the hotel lobby, I was greeted with warmth and genuine hospitality. Kenan's contagious smile instantly made me feel welcome. His service-minded approach was evident in every interaction I had with him. Whether it was assisting with check-in procedures, answering queries, or recommending local attractions, Kenan always went that extra mile to ensure guest satisfaction. What set Kenan apart from the rest was his remarkable ability to understand the unique needs of each guest. Having witnessed him cater effortlessly to guests of various nationalities, I was awestruck by his multicultural competence. He effortlessly conversed in multiple languages, making guests from all corners of the globe feel at home. Not only was Kenan incredibly knowledgeable about the hotel's amenities and services, but he also possessed a wealth of information about the surrounding areas. His recommendations for local restaurants, hidden gems, and must-visit landmarks were spot on, enhancing my overall experience during the stay. Kenan's dedication and passion for his role were reflected in the optimized contentment the hotel offered. From impeccably clean rooms to delectable breakfast spreads, every aspect of my stay was carefully curated to meet the highest standards. Kenan truly embodied the hotel's commitment to providing a personalized and memorable experience for each guest. In conclusion, my encounter with Kenan at the front desk has left an indelible impression on me.

Nothing

The place is nice and quiet in the lobby. The staff are helpful and kind and you can ask for help from them. The hotel is directly facing the Mall of Istanbul and you can walk within 10 minutes. For those interested in Turkish furniture, next to the mall, there is a huge gathering center for the owners of Turkish factories and lighting, so stay in this hotel to be close to the place.

I did not like the degree of sound insulation of the rooms...you can hear your neighbor's phone in the next room...Basin Express Street is next to you and it is a crowded street 24/7...the offer did not include breakfast...I paid for breakfast for one day to compare it with other hotels that I stayed..it was acceptable but very simple: 3 types of bread, two types of fruits, two types of juice, and some appetizers... If you are going for tourism purposes only, the hotel will be far away and transportation is difficult by bus (to the city center the trip is about an hour and a half). ...But if you are traveling to shop from the mall and trade, it is a suitable place

Everything was fine! Cleaning service works like invisible mans. Breakfasts and menu dishes maybe not various bit tasty and delicious. At 23:00 restaurant is close and you will need to find a place to eat if you are hungry. Yes, not all personal is speacking english. Yes, it was a bit easier to speack with hostes, who was here during check-in. Yes, it's not fare from airport and close to Mall of Istanbul, but much more far to the city center and main sightseeings. It's a very good lace to stay if you have an intetests in this part of the city!

Nothing.I choose the hotel right for my needs. SPA salon was clean, but there was no music during seans. It was not relaxing at all even I asked medical massage.

The room are very nice and clean. The location was a bit tricky as it is very further from the centre of Istanbul, and the description of the location lead us to some streets wrongly.

The staffs are actually really friendly but we had to pick up our car in a vey distance location, and had to carry our luggage waking in the rain all the way to get there.

The hotel is great, location on easy walking distance from Metro stations and Mall of Istanbul. Breakfast was great, the rooms are spacious and furnished well. There is also a convenient private parking, if needed.

The staff at the reception could have been a little bit more polite and helpful.

The location is perfect in front of the Mall of Istanbul. The reception people were really friendly and helpfull. Thank you all, sorry I forgot your names. Also thank you for the easy stay.

The bathrooms and cleaning can be a little bit better.

This hotel is a true hidden gem. I don't know if I was so lucky to get a good deal, but price/quality was great. The room was very clean and spacious, got everything it is supposed to have (hair dryer, fan), linen was also white and crisp. Breakfast was ok, I'm not that foodie, but to me it was more than enough - a lot to choose from and everything is fresh. Staff was super friendly and speaks English (yes, it is still an issue for Turkey). Mall of Istanbul is just across the street - nice to go shopping.

The location is somewhat challenging - quite far from central attractions.

Love this hotel which we discovered earlier this year our third time of staying here and each time is just as good! Staff in particular Irem the lady on reception cannot do enough for the guests and she goes out of her way to look after everyone and provide top class customer service! All waiters, other reception staff and porters are well trained and very courteous too thanks to you all we'll definitely see you again next year! Rooms large and very comfortable restaurant food and breakfast choice fabulous too. Airport transfer from hotel good value and efficient. Hotel great walking distance to Mall of Istanbul staff will direct you if unsure.

Nothing not to like although evening restaurant menu is quite limited if anything but what we did have was delicious. Location to old parts and tourist areas of Sultanahmet is a fair taxi ride away but this hotel better for airport and last minute shopping at the Mall.