Bankton House Hotel

The Bankton House was full of charm and charisma...the exact type of place we hoped to end our holiday. We were warmly welcomed upon arrival and had only positive interactions with all staff. We didn't care to eat anywhere else, the food and drinks here were fantastic!!! Lots of options, great areas to sit and eat. The hotel attracts many locals who come and hang outside ordering pizzas and drinks. The rooms were comfortable and again, quaint! We felt like we were at home the entire time. Heads up, check out the walking trails, they lead to an amazing bridge and the coolest playground I've ever seen! Highly recommend!!!!

Just a heads up the restaurant is closed on Monday.

Check-in was extremely straight forward and the woman who assisted us was very friendly. We stayed in Bankton House for 2 nights and due to attending a wedding did not eat in the bistro but other guests in our party said it was really nice. The bar area was perfect and with the nice weather it was lovely to sit outside. We knew before booking that there was no breakfast option for each morning. We didn't mind this at all, as we had tea making facilities in our room and brought our own porridge and cereal bars. Checking out was again straight forward. If we find ourselves in that neck of the woods again we'd definitely re-book.

We were able to hear the guests next door each time they turned on the lights/fan in the bathroom. We were out most of the day so it didn't affect how much we enjoyed the stay but it may bother some guests.

Great service - Renata was very responsive to our requests- nothing was a trouble. The hotel is small and personal - like a home away from home, very quiet and surrounded by parkland with a great selection of woodland walks. Bankton House is very close to the railway station with regular trains to Edinburgh and Glasgow - very convenient as we were attending the Edinburgh Festival.

No bar fridge in the room but apparently this is in the process of being remedied, with new bar fridges shortly to be installed in all the rooms.

Beautiful period property in nice surrounding gardens. Cosy bistro with nice food and good 60s music. The room was clean with comfy beds. It was very comfortable and I had a great sleep.

The rooms are a bit dated, kind of like staying at your grannies. The hotel could do with a wee bit of modernisation whilst maintaining the character of the building. There was no breakfast service which was a bit disappointing. Also, if you are a solo guest it’s worth mentioning that the staff leave at night, it’s all secure but there isn’t anyone on hand.

The location is lovely and located in a very quiet area, with a relaxing garden and squirrels passing by. I order a couple of desserts for breakfast and were very tasty. It is very easy to reach from Livingston South train station, just a couple of minutes walking and 20mins from Edinburgh.

I found it absurd that the hotel demands to write down all card details, including the security code (!) on a random paper. It was asked after already paying and confirming via Booking, and after inquiring with the Booking assistance I was told it was not required and the Hotel had been informed. I nevertheless tried to do so through the hotel website but the hotel rejected the security deposit (mentioning a card number that was not mine) and stopped asking once I contacted the assistance. Still, once arrived at the property, it was demanded as a mandatory step. Banks would hardly allow a payment with only those codes, but never have I been asked to write down my security number.

Loved the building, the room, the facilities (although restaurant and bar not open)

Check in process. No staff were there, I had to wait outside the building, call the staff, then send card details and wait for a reply just to get into the building. Room was prepaid so quite annoying I couldn’t get in. Also had no info re check out, I just seen a key on the table so did the same.

Lovely staff,great bar and restaurant. Very quiet..

Shower water was piping hot...staff alerted and altho it couldn't be fixed....there was a bath,but to deep with no grab rails to help you out off..so a wash at the sink,was only option. No discount offered,so not getting what we paid for was very disappointing Lack of cooked breakfast and only offering continental for £6 each was a bit unfair,considering price of room.. Staff were all friendly though and clean throughout.

This is a great little family hotel. Staff were all exceedingly helpful and friendly. We booked and stayed in the suite and a twin room. The beds were all very comfortable and the area very peaceful and quiet. A lot of lovely walks in the woods around the beautiful grounds and a few minutes walk to Livingston South station that can take you to Glasgow or Edinburgh. Also a 25 minute walk to The Centre or a 5 minute drive makes the location very handy. The food in the hotel was absolutely great! During the 9 day stay we tried almost the entire lunch and dinner menu...the haddock, burgers, salads and pizzas were all delicious. Had the best Italian coffee in town and the bar/pub was very cosy with many local visitors adding to the family feeling. I would definitely return here in the future.

I'd suggest maybe some blackout curtains in the rooms to keep from waking up too early with the natural light. Also some shelves in the shower and some non slip shower mats would be great. The service in the restaurant was a bit slow some days but the wait was always worth it with the high quality of food served.

Beautiful setting very friendly staff. Fully recommend the restaurant and the hotel as it was faultless and very clean. The beds are so comfy We were greeted with a warm friendly welcome It is walking distance from the train station so perfect if you needed to go into Edinburgh

The only tiny thing and probably my fault for not asking the night before but we had to be at a conference on the Sunday but when we went to try and get breakfast at 8.30am there was nobody around so ended up stopping at the Co op at the end of the road who have a good selection for breakfast

Nice friendly welcome by staff. Well appointed stylish room. Immaculately clean. Bigger than normal bath was excellent. Will definitely return in the future for another stay.

It would have been nice if the toiletries provided were cruelty free.