Mercure Livingston Hotel

It was quiet and comfortable, the bed was good. Breakfast was extra $ (which we were aware) and the breakfast had a wide range of choices to suit anyone. Good access to the airport, free parking. Close to a large shopping centre either driving or footpaths,

Apparently, due to a tour, the dinner menu was very limited and the kitchen closed early to non-tour guests. There was no beer 'on tap' in the bar (bottles only). We were made aware of this at check-in, so we weren't surprised and planned accordingly. Overall, the facility had a dated look (although it was clean and comfortable).

My husband was in St.John's Hospital for surgery and that's why I was staying close by. All the staff were very helpful and supportive especially when I found out they had been unable to perform the surgery and was upset. I had to cancel the extra night I'd booked but it was no problem. All staff said if there was anything they could do for me to just let them know which I really appreciated. 2 staff in particular went above and beyond their duties - Rebecca on reception and Clara in the Brasserie. They both deserve an award for their excellent customer service! I would have no hesitation in staying at this hotel again.

The only problem was the bar/lounge area was quite cold. I know they had heating problems with it being -7° outside.

The staff when you walk in are very warm and welcoming very helpful directions calling for cabs absolute pleasure. Would definitely recommend because of the staff.. Breakfast staff same very helpful and friendly.

The location is incorrect according to the website 1,150 feet from deerpark golf and Country club... XXXX very wrong Breakfast not 100percent. 2 mornings egg's were actually Cold in the middle and mushrooms Cold also.

Nice enough modern hotel, food reasonable including nice cooked breakfast buffet. Plenty of parking and fairly convenient for motorway network.

Coffee - why oh why use such low grade coffee? It seems to be the same machine used uniformly across Accor brands and is just plain nasty. You may have a "good deal" with the company but there's a reason it's cheap. How can a French brand fail to provide half decent espresso for breakfast?

I've stayed overnight at this hotel before, so knew what to expect. The purpose of my visit this time was to meet up with friends from France arriving at Edinburgh airport and having an overnight stay. They said their rooms were comfortable and they slept well. The night staff were especially helpful in finding an extension lead and a UK to continental adaptor, and in serving us drinks at the bar quite late. Breakfast is buffet style, with a large variety of cereals, pastries, toast, fruit and traditional cooked items. The WiFi was remembered on my laptop and connected immediately. It is free and the connection solid.

I can't really find anything to criticise. The hotel is not a five-star luxury establishment, but you would pay an awful lot more for that. Staff were very friendly and helpful, and are an asset to the establishment.

Restaurant and bar Staff - attentive, hospitable and helpful, several stood out: Clara, Declan the chef and Lewis Breakfast was excellent Room spotlessly cleaned daily

Delay receiving package delivered on last day of stay. Miscommunication at staff changeover on reception - caused panic and lateness getting cab to airport

Mecure really do need to give this motel a complete refurbishment thus enabling the staff to work in a building they truly deserve. Carpets were threadbare throughout, wooden window sill water stained in our room. Carpet torn, both seat cushions were worn and torn. The furniture and surfaces were tired and worn, Bath enamel was chipped and bathroom door needs replacing. Apart from that the bed was very comfortable.

The staff and service were absolutely excellent, nothing was too much trouble and always done with a smile. The cleaners did a brilliant job considering the condition of the carpets etc.

The staff were excellent, friendly and very helpful. Breakfast was also excellent, great range of food and everything kept topped up.

If I had to complain it would be the cost. I did feel it was a little expensive, even though we enjoyed our stay the hotel itself is slightly tired. I must add though it was very clean.

Comfortable base for a wedding venue, size of ceremony room and reception room ideal. Very friendly and attentive staff in all areas. Food quality good, excellent choice and service of drinks. Great breakfast, though freshly brewed coffee would be a plus.

A little tired in places...some of the chairs need replacing and the decor/ facilities in one of our two rooms was substandard ( no hot water in the morning, shower over the bath very difficult to set the water temperature ), reception area a little chilly.

Friendly reception staff, The showers and the baths were amazing, the bath would fill in a couple of minutes which was great, didn't have to wait very long, The everyday room service was great, they would make our beds, tidy our rooms and replaced the towels, when we got back to our rooms the rooms look beautiful. Thanks for the hardworking hospitality staff. Wish we had more days to stay to enjoy the beautiful Scotland. We are already thinking of going back.

We stayed here as a family of five from Derbyshire for three nights, on our last morning we were finishing off packing to check out to travel back home. I was late for a couple of minutes before the breakfast closed (whilst my family was still packing) . The lady who came to meet me in the waiting area who has been serving the breakfast said it's closed and they would not serve. I was a bit disappointed but was ok and went back to my room mentioned it to my wife, she rang the reception, they were excellent, they kindly let us go and have breakfast. Thank you to the kind reception staff.