Holiday Inn Express Hotel & Suites Fort Lauderdale Airport/Cruise Port, an IHG Hotel

This location was clean and close to mini shopping complex for all of the little nick nacks that you forgot to travel with ex: dollar tree, Wendy's, McDonald's, biglots, wine and liquor store , etc. .... are all located directly across from hotel. staff was friendly overall. The shuttle service staff should definitely get a pay raise they were exceptional. Thankyou Jackson. Overall quiet, clean, location. Breakfast was good but could have been better in terms of choices, biscuits were hard.

Hard biscuits at breakfast, and minimal choices for vegetarians, vegans.

A standard HI Express Hotel, albeit with several tour groups. The location was convenient, with good access to the cruise terminal. The breakfast was good, with the usual hot choices. We love the fresh cinnamon rolls. Also the SOS with hot biscuits.

Parking was cramped. There were few restaurants near the hotel. The hotel was very close to a busy street. We thought the fee was a little high.

I didn't care nor eat the breakfast only had coffee, they only had PORK for breakfast for the meat selection and cheese omelet, pork omelet,oatmeal, pancakes and cereal.So I don't eat pork I went and had breakfast at a restaurant.Tgey should provide other breakfast meat like turkey

The breakfast

The bed was comfortable, the staff was friendly and brought us the extra towels we needed very quickly. The location was perfect for our overnight stay before our cruise. There was a shuttle available to the cruise port for a nominal fee per person.

The cost was a bit on the high side for an ordinary room, however we understood that the location being near the airport and the cruise port, was a convenient spot to stay and therefore knew the price would reflect that.

Staff very helpful, very clean and well maintained. Great for stay close to the airport.

Only the booked shuttle bus to the airport didn't arrive in the morning, but person in the reception called taxi immediatelly and hotel paid for the transport to the reception.

We made a reservation for a King room online with Booking.com and upon arrival the front desk said they didn't have the room we reserved and charged us an additional $30. Then, put us in a King room and said she couldn't reduce the price because it was in the computer. I asked for manager and didn't have anyone I could speak with.

We made a reservation for a King room online with Booking.com and upon arrival the front desk said they didn't have the room we reserved and charged us an additional $30. Then, put us in a King room and said she couldn't reduce the price because it was in the computer. I asked for manager and didn't have anyone I could speak with. We just sold our motel and I would never charge a guest more than what they were quoted for the reservation.

The hotel seemed to be recently renewed or fairly new. Check in process quick and easy, staff helpful, had information for us on transportation for the cruises. The rooms where super clean, everything was fully operational, and very comfortable. We also had a good breakfast, the quality of the food was good. Eggs, sausage, bread, milk, and juices all good. Check out process was simple and quick.

There was no coffee when we arrived, also the line to get pancakes was very long, because you have a machine to produce fresh pancakes (which is good). There was no space to seat either, the capacity is not enough for the hotel size.

The customer service WOW exceeded my expectations as the room we got. JOSH thank you so much for your kindness and help with us. When I mentioned to Josh that my dad was 95, he gave me a downstairs room without asking. He was very nice and very professional. The room was incredibly modern, not like the other Holiday Inn I had stayed in, very clean, and the bed and pillows were very comfortable. We got in late and he recommended some of the restaurants across the street. The one we found was the Mediterranean Restaurant which was excellent if you like this kind of food. The breakfast at the hotel was perfect for any traveler and the ladies working there were also very friendly and polite.

The gentleman that took us to the cruise port was RUDE. He is not an employee of this Hotel.

We loved the shuttle service with Jaime (amazing guy), the reception guy at check-in (didn't get his name but African-American with bald head) went above and beyond. He let us leave bags and took a number to call us when room was ready. The breakfast attendant (no name again but super petite hispanic woman) was so clean and thorough which is comforting after Covid. Diverse staff, clean, friendly!!! Absolutely will use again. They have a clean pancake machine that dispenses 2 pancakes out with the push of a button. The room was Huge and clean, great TV channels, great view, safe for personal belongings, ironing board, etc. We were a family of 6 and Loved this property!!!

Very clean atmosphere. Our roomed smelled so good when we entered. I could definitely tell it had recently been cleaned. The breakfast had a great variety. Staff was professional and friendly. Overall such a great experience.

The ac in the room didn't want to cool through the night. The elevators seemed as though they didn't want to work. The first time the door closed it didn't move for a good 2 minutes and then the door reopened. We got off and waited for the next one to open. The property states 100% smoke free but these 2 women kept coming back to the pool while I was with my family to smoke cigarettes. Hated having to smell that while my kids were swimming.