Fairfield Inn & Suites Jacksonville West/Chaffee Point

Everything from checking IN Customer Service at front desk (Brianna)Sweetheart very pleasant person, Breakfast employee (Jen)OMG You can tell management at this location treat their employees with respect because they way she kept the breakfast area cleaned and stocked for breakfast was a A+ she constantly whipped things down, Linda OMG I can tell she take pride in her work she LOVES HER job those floors was so clean I did not want to walk on them you can see your face on them. The floor was so shinny I thought they where wet when I stood back while she mop she said it was dry she was finish I watched her mop while in the breakfast area and she was doing it with passion. I will not forget DAVID the night manager he was awesome I called the front desk and he came to take care the 1 small little problem ASAP. Awesome team of workers I recommend this location .I will be back again also RESTURANTS (chubby wings)family dollar all in walking distance

The fact that I had to leave, And go back to reality

The indoor pool was amazing. The staff were so nice and friendly. The air when you walk thru the front door is like that breath of fresh air were all searching for. I've been to sooo many places, most recently was the hard rock in Daytona, your rooms and space beat it hands down.

I think the only thing that could have made this any better would been a bench or table outside in the back for smokers.

I loved that it had a separate living room with an extra tv.

I didn't like that it took so long to bring more towels and rags. We had 5 adults in the room with 3 rags and 3 towels. I called at 11am sat morning and had to call back at almost 3pm to check on those towels and rags. They finally brought some up and it was still only 3 rags and towels.

it’s location

I have never heard of a hotel charging you to park, maybe if it was Valet I could understand. Perhaps if it was a parking garage maybe, but just regular parking No way. Also I was given a handicap room which I didn’t request, I was to tired to argue.

Nice clean room with added living space and work area. Breakfast was great (and free!)

Ice machines were often empty, we had a leaky faucet and we were never informed that they would not be servicing the room during our visit.(We had to request and pick up new towels every day)

I came in late in town and was so drained the receptionist Marie was so awesome she was pleasant and friendly and she seen i drained she kept good conversation with me and was very professional. When I came to room the heater wasn't working and it was cold outside so imagine the room. I called down to the front desk and they immediately changed my room. They really do try their best to accommodate their guests and I definitely appreciated it. I had been driving for hours and just wanted to rest before I got back on the rd the next morning at 10am and i finally was able to do so. The next morning I did call and speak with Linda the manager and she was so understanding and completely awesome love the staff! I must say this was my second stay and even with my first stay the property is clean the staff is friendly and professional and the rooms are really clean and I love clean rooms! I had a minor hiccup last night but I would continue book my rooms with them for my business trips. This is what customer service and accommodating guests is all about. Love it!

Great breakfast - love the waffles. Also appreciated the coffee bar. Everything was really clean.

I booked online through SNAPTRAVEL.COM and was quoted a price that was $3 cheaper than what was reported to the hotel. SNAPTRAVEL quoted me $116 per night, and the hotel charged me $19 - that's what SNAPTRAVEL reported to them.

Queen beds were ok.

Breakfast was extremely disappointing. Very little choice. A significant step below what one would expect from a Marriott property. Coffee was hot but so is boiling water. Coffee was extremely weak. All trash cans were full to overflowing. 3rd bed was very uncomfortable. Toilet paper was a little sparse for 6 people.

it was clean , neat and very quiet

I thought it was bigger than what it was. I was looking to have a sofa bed and two large queen bed.

For my needs, when visiting my mother and daughter, this is a great location.

There were a couple of small issues but the staff was quick to take care of them