Hilton Garden Inn Jacksonville Downtown Southbank

From the start Jeff Mercado exemplifies great customer service support. He was welcoming apologetic, attentive.

The things that I didn't care for. considering the price per night. however, just a little bit more attention to cleaning detail behind the faucet on the bathroom sink, the water could have been a degree or two warmer, and the door to the showers was stuck upon entering and exiting rm 405. I totally understand that sometimes details are missed, and that after the stay is over customers don't always report. However, I've come to realize that if I don't report the small things, they could become a bigger problem. As long as I do it respectfully and it is taken care of for the next customers then it works. And when I return those small detail wouldn't be an issue. Overall I would recommend. Thank you 😊

We came in to see the Dallas vs Jacksonville game. Room was neat, hotel was nice clean overall. Staff was very accommodating for us coming in on train early Saturday morning.that was awesome! Good location there was a close bar and good BBQ restaurant close. All and all would recommend this hotel...

We found hair on beds, breakfast should have been included for price we paid.. didn't understand why no bar on Sunday afternoon and night at hotel.. Front desk could have done better job in explaining how charges would be applied when we asked to split the cost of the room. We did get a good explanation after later asking another agent.

Hello, my name is Vanessa Wattley, my dad and my stepmother and I stayed at your hotel for a few days. The staff was very nice. I would like to say a special thank you to Mrs. Rose Haskins she was always smiling, very helpful, and kind. When we came back late from the conference we forgot to get clean towels. Rose gave us clean towels. The second day of our stay was very hectic. When I booked my room through a third party, breakfast was supposed to be included for myself and my family. Rose allowed my 75-year-old father to have breakfast for free. And, the wonderful lady who was placing the orders for breakfast allowed me and my stepmother to have a free breakfast also. Thank you again to sweet Rose and her great staff and chef for a wonderful stay. Thank you, and have a blessed day. Sincerely, Vanessa Wattley ❤️

microwave was not very powerful, more cups in room

Great location for our trip and staff. Fairly large bedroom. Bed was ok but only 4 extremely soft pillows ( 2 medium and 2 soft would have been better)

Our room must have been right by the main air unit. It ran often, long and was very loud. We didn't get much sleep. We would have asked for a different room if we had planned more than a one night stay. Breakfast was an issue. We were told it was an extra $15 each because we used a third party to book our room and didn't pay extra at booking for breakfast. Their website stated free breakfast but that wasn't honored for us, that was a disappointment.

The room was clean. The staff was friendly. My stay almost felt like home away from home.

I didn’t like having to pay $17 daily for parking. I didn’t like having three different hold amounts on my credit card . The first hold is the price of room. Second hold is for accidental damage. The third hold I have no idea what it’s for, called hotel for explanation and all I got was give it 5 days to go away. Third charge is still pending while other two charges have already been settled. Don’t play with my money! At least let me know what the hold is for.

Location was great (visiting family at the hospital).

We were charged for parking upon checkout even though we made a point of telling the clerk we had no car at check in. This was resolved at checkout but was a pain to deal with. Breakfast was confusing. Walking through the lobby it looked like the coffee was free but there were no signs letting you know what was what. The pantry at the front desk could have used more options. Some quick oatmeal or ramen noodle cups that just need hot water would be nice.

Location was great if your doing anything in the center of Jacksonville. I mean your no more then a 15 minute walk or a 4 minute drive from the river walk area .

If I had to be honest the area not but like three blocks away is excessive filled with vagrants. And if your bringing your family into this area just be cautious. That and everything you want to do In this area expect to walk or take the tram because finding parking that you can actually use on the street is dam near impossible.

While a varied menu each day would have been nice, each day's food was fresh and adequate. Highly Recommend their pasta for dinner, add the chicken, it's worth it! The staff is wonderful! They were pleasant and helpful, greeted everyone as they came and went. Dealt with difficult customers with tact and grace. They are really good people!

Room could use a refresh, like paint and flooring. A little more attention could be paid to vacuuming around and under furniture.

I loved the entire experience at the hotel. Me and my husband was celebrating our birthday and decided to take a slight road trip. The hotel was very clean. Staff was warm and knowledgeable. We didn't know where to eat at or have fun but the attendant offered suggestions and have us a guide to near by entertainment. I was very pleased

If i had to mention a flaw it would be there was only one working elevator it had been it of order one night before I came.

the location was great and loved how close it is to other restaurants and shops. extremely clean and had a bar in the lobby. the night attendant was absolutely amazing and deserves a raise

only negatives were that the bed was pretty hard and the parking garage next door had homeless people hanging around it late at night which made me feel unsafe for my late check in.