SpringHill Suites Columbus

staff (Jessica) was wonderful. gym, pool, facilities were top notch and breakfast was a full hot buffet that was absolutely scrumptious. would definitely stay there again.

it was difficult to find. a small access rd between longhorn and five guys was easily overlooked and had to call the desk (Jessica) for help. Now, only serious negative was our room smelled like dog. no pets allowed but service dogs are and one was obviously in that room. we got used to it in a few minutes but I could actually smell it in my c-pap when I got back home. Other than that if I could take that motel (minus the dog smell) with me every time I went somewhere I would be just fine.

The room was gorgeous and spacious! I loved the sitting area w/ the pull-out sofa and desk. The tables fit right under the couch for easy access. The TV was easy to use. The bar, closet, and bathroom were all great and very clean. The pillows were AWESOME!! The biscuits at breakfast were light and fluffy, and the coffee was perfect. Very friendly hosts & clean, beautiful lobby.

Very minor improvements in a few areas: the bed was too firm for my liking, the curtains had weird stains on them, and some cracked tile in the shower. None of which detracted from our stay, really- just could be addressed for future guests. Also, the eggs at breakfast seemed poured out of a pre-mixed carton - not yummy, but edible.

Besides the cons everything else was WONDERFUL. My room was clean, the bed was extremely comfortable, + the staff went over & beyond to accommodate me & make sure I was safe. I'd definitely recommend lodging here!!!

I think the prices are a little steep. I understand it's **Marriott**.... HOWEVER, we are going through a PANDEMIC. Money is short for mostly EVERYONE. I also didn't understand why breakfast was restricted & why it was placed at the front desk. Also, the cord to the in-room phone had been cut prior to me arriving & the elevator is making a loud, scary, intimidating sound once you get in & start going up/down. (There's also a huge crack in the shower wall that maintenance may want to look at) Room - 333

The room was spacious for 3. I opted for the sofa bed and was still comfortable. The room and bathroom was also clean upon arrival. Although our suite was located om the 1st floor near the amenities, it was not as noisy as we anticipated. There are shampoo, conditioner and body wash dispensers located in the shower attached to the wall. The front desk attendants were very friendly and helpful. When we needed to extend our stay due to inclement weather approaching the day of our departure, it was done with ease. The breakfast pastries and sandwiches are prepackaged but still very tasty. It's near a ton of restaurants and shopping centers so definitely ideal for a little leisurely shopping. You do have to pay $2 to wash and $2 to dry and they're completed in 30 minute cycles. The tide washing powder and water at the front desk are free of charge. Also do keep in mind that there is a nightly incidentals fee that's refunded a few days after check out juat to cover any damages that may occur in the room. The doors do close loudly though so beware of that😬

The location of the hotel is perfect. Surrounded by hundreds of stores and restaurants. Felt safe. The staff was excellent. The rooms were clean and a nice size. Would definetely stay again.

The breakfast left a little to be desired. The food was not adequate. We stayed for 7 days but had to eat out for breakfast. The food was not right. One day the coffee would be alright and the next day it would be water. Not consistent

Everything was great! Beds were super comfy - even the sofa bed. Lots of extra blankets and pillows. Very large room - additional, separate seating area was a big plus! The staff at this property is excellent! They greeted us as if we were weekly customers and they had known us forever. :) Really great place!

This is really a non-issue and personal preference, but, it would have been nice to have a smaller tv in the seating area in addition to the larger tv near the beds. :)

The layout of our room was great. We like this property.

The lady that checked us out when we left was not very pleasant. She gave me a number to call Marriott which was no longer in service, she also seemed very impersonal and lacking in customer service skills. I was surprised as most of the time we receive excellent service here. She couldn't even spell Marriott correctly. She seemed like she was in a hurry to do something else although I was the only one checking out at the time. I asked her about my bill and she did not even look at my account, she just rattled off something.

I booked two adjoining rooms. One king and one double. Each should have had a sleeper sofa. However, the Queen didn’t have one and didn’t even have space for one. When I reported it to the front desk, they were shocked. They had no idea some of the rooms didn’t have sleeper sofas. The hotel was booked so they couldn’t move us. However, they were extremely nice & apologetic.

It would have been better had I actually received what I paid for.

The room was super clean and had a homie feel to it. I received the BEST customer service ever from all of the front desk workers to the cleaning lady. I could've sworn I was the only person at the hotel based off of how quiet it was, I definitely will be staying here again. I didn't get to enjoy the pool due to my work schedule but my room was right above the pool so I did peep down there once or two and dream a little. The breakfast was ready at 7:30 which was a plus as I had a guest I left in the room while I went to work.

I loved everything except the elevator, it's super slow but it takes nothing away from how awesome my stay was there.

The rooms were very cozy and inviting, the beds were comfy too. The breakfast was wonderful and Ms. Brenda, she was a delightful hostess. She made sure everything stayed well stocked and even gave us bags for the food we didn't eat to take with us. It was like being in your grandmother's kitchen. We enjoyed breakfast very much. I can't forget my friends at the front desk. Theresa, Amber and Anjanette made our stay so welcoming. They were so polite, friendly and so easy to talk to. We told them that the next time we're in town we'll make sure to look at this hotel first and hoping they are still there. This trip was just like staying with family!

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