Courtyard Louisville Downtown

Location was great. We were here for a convention and the center was just around the corner. We were able to park our van and walk pretty much anywhere we needed to go. Everything was clean and the staff was very helpful and nice. Our room was a suite and was plenty big for the 5 of us to not feel on top of each other.

The noise from outside. This isn’t really a fault of the hotel but we were in a corner room that was at the intersection of the main non toll bridge onto downtown. They do supply complementary ear plugs for light sleepers though. Also I felt the $20 a day parking was a bit excessive when I was already paying $900 for a 4 day stay. This is probably a norm in the industry that we are not used to as we generally don’t stay in downtown areas when traveling but it just seemed a bit much to pay $80 for parking after already paying for the room.

The room was clean and the bathroom was spotless. The staff was very attentive and helpful. The room had an nice view and was quiet.

The Courtyard entrance was located on a busy street. There were several entrances in that small area and it was difficult to see where to turn in. we had to drive around the block several times. Another couple had the same experience. There is a painted sign above the entrance but it is very faded and I didn’t actually see it until the next day, there was a sign on the ground but but it was obscured by three trash cans. If maintenance would just repaint the sign with a bright color the problem could be eliminated.

location is amazing!! walking distance to the Louisville comedy club and O’Shaes. Amazing shower. Excellent water pressure. Beds were comfortable and LOVE that they have full pillows instead of the little square ones. All the staff was amazing and very very helpful. very clean and sanitized. even the remote was bagged. the reading chair in room was very comfortable too. the hotel smelled amazing

you pay for parking. BUT it’s convenient to everything and if you traveled anywhere, you’d have to pay for public parking anyways.

Very friendly staff and attentive. Clean and comfortable room. Reasonable price for the location.

Was craving a coffee, and their Starbucks bar was not open contrary to the sign’s hours of operations. My suspicion is covid changed this; so, I wasn’t extremely disappointed. Aldi, because of the one way streets, it was hard to cross traffic to enter the parking garage. Once again, not really something they can control.

The location (for the KFC YUM center) was perfect, the balcony was nice to have but very tiny, the 20 dollar parking for a day was good. Was great to be able to walk over to the KFC center for a concert!

The teeny tiny pullout bed in the chair was not comfortable or big enough at all. It was awful but maybe would be okay for a very small child. Indoor pool was too cold to get in and disappointing. Microwave was in lobby and there was not one in our room.

A great location with many restaurants around. Also good walking distance from places to visit! The staff was super friendly every time!

There aren’t more food options for lunch and can’t get coffee throughout the day. I had to wait for breakfast hours or lunch hours for just a good coffee.

As we entered the facility, it was nice, clean and comfortable. The man, can't remember his name, registered us was super nice and super friendly!!! He gave us the lowdown on everything and he did it with a smile! We got to the room and it was clean. We had a great view of the Yum Center! We turned the TV on and my name was on the screen. Nice touch! We walked around the city and most places were closed or boarded up. If the food in that area is not your thing don't stay there. We did eat at a local place and were very pleased with the taco selection. The next morning, we got up early, had breakfast and headed out, the ladies at the front desk were all so beautiful and super nice and greeted us with a "Good morning ladies, have a nice day!" We walked out with a smile. This hotel is very friendly...OH...forgot to mention, the man at the Starbucks counter was very accommodating!!! He made my daughter a Black and White Frappuccino. I asked him if it had caffeine in it and he said it had a double shot of espresso! Umm...I said, "She can't have caffeine, she'll be annoying" (my daughter is 12). He said, "I can make a special one just for her!" The staff made our stay super pleasant and I would definitely make a recommendation for this place.

If you are assigned a room on the Main Street side, please get some earplugs because the outside life comes into your room, very loudly! I'm a heavy sleeper so it didn't annoy me. But if you stay there and don't care for loud outside life, ask for a room away from Main Street. Have a great stay everyone!!!

Location was great, and facility was exceptionally clean. Facility was also close to eateries and local entertainment. Convention center is right across the street, and hotel is close to major highways.

Pricing was high for breakfast and dinner in hotel ($190 for 3 people in 2 days) and could be expensive for families with children. Also we had to pay for parking (but there was no limit on going and coming). No microwave in room.

The fact the room was clean.

The miscommunication between their staff when it came down to booking my room and marking down a no-show do to the miscommunication of one of their staff members and still charging me as if it was my fault. And the wifi kept cutting out.

Don't book a balcony room, unless you want a small place. The only advantage it had, was if you have smokers, they could squeeze out on the extremely small balcony to smoke. In otherworldly, DO NOT book a king size balcony room, esp if you're clostraphobic.

One room was great. The 2nd room (balcony room) was so tiny. When I booked the rooms, I was told the pull out sofa beds could fit 2 people, which was a lie. They were only big enough to fit 1 comfortably. I wish I would have booked different rooms. Otherwise, the place was amazing!