Sheraton Louisville Riverside Hotel

staff was exceptional especially Frank Green who shuttled us to and from the Yum Center for the Sweet Sixteen and the Elite 8. Will definitely stay at this property again on our next trip to Louisville!!!

everything. and still a call out to Frank. my daughter and I came to see SDSU for the NCAA. We appreciated the free shuttle. property was a bit further than I realized but Frank made sure we were able to travel safely. front desk and housekeeping were good as well. the brewery across the street was phenomenal.

It was clean with a close proximity to a lot of amenities and things to do. The staff was friendly and we felt safe.

The jacuzzi didn't work in the hot tub, and unfortunately there were a bunch of kids in there even though it was posted that they needed to be 16 to be in. Then they kept splashing the adults (there were like 8 kids with 1 adult watching.) Not the hotels fault, but made it unpleasant. The pillows on one of the beds were very flat and need replaced.

Friendly staff, great views especially at night, nearby dinner options very good

First hotel out of six we’ve stayed at on this trip that didn’t offer a fridge in the room. Confusion over inclusion of breakfast, seems system not updated to recognise prepaid breakfast ~ felt like the lady on breakfast service thought we’d done a runner when she confronted us upon checkout!

The employees were nice and helpful. I had knee surgery 3 months before this stay I couldn't get far enough down for the toilet.. I said something to the two ladies at the front desk and they said they had toilet raiser with hand bars, they had it in our room that evening when we came back. That was alot of help!

The restaurant that shows on the hotel page is closed. Only breakfast Wednesday to Saturday no other days. Not exactly River side, the closed restaurant and Hooters restaurant between hotel and Ohio River edge. No microwave or refrigerator in rooms.

breakfast wasn't free so we didn't eat there. The location was perfect for where we needed to go. The restaurants nearby was perfect. Didn't get a chance to use the swimming pool or the exercise equipment.

it was all good. Just at the end the handle for the toilet broke from rust. Nothing to complain about.

The location is excellent. Right on the Ohio river and close walking to multiple restaurants and bars.

The room we were given had the view of a wall. Because we were near the river we had hoped for a glimpse of the water. We went right down to the front desk and asked if we could be switched to a room with a better view. Happily they obliged and switched our room for another 2 floors up.

The room was very clean and the bed was very comfortable. The hotel was very very quiet.

Unfortunately, they do not serve breakfast on Sundays. My husband and I were very disappointed and had to go out and get some less than desirable fast food. It would have been nice to have had a small refrigerator in our room.

I liked the price. The ease of booking on booking.com.

I ended up with a room that had a view of the machines in the roof. Also, I had messaged the hotel we were coming in for a birthday and they said they couldn’t read messages. I asked to move rooms and there were no other rooms available. Staff was friendly but there was nothing they could do I guess.

the bedding and amenities are better than what we expected for this price point. hotel staff was very quick when we check in and out.

for this price point there’s nothing to complain about

Close to downtown Louisville.

I thought there were a refrigerator and microwave in every room. There is a microwave in the lobby for everyone to use and a small refrigerator below the front desk that you check in. Plus I was staying there because husband had surgery in downtown Louisville, he got released from the hospital on Friday afternoon and they told me at front desk they couldn’t check me out early because I booked Thur booking.com. I had made reservations thru Monday not knowing for sure when he would be released from the hospital.