Hancock House

Apartment was stunning and spacious. Very clean as well. Location was very convenient to activities. Definitely a great value.

A few things. Had issue with room code and had to get from hotel across street after I had unpacked car. Windows are way too thin. Had trouble sleeping due to street noise- traffic and people until 3am both nights. Even sound machine didn't drown it out. Also was not fond of restaurant staff lingering and smoking in back entry area. Made me feel uncomfortable coming up on one hiding in that area in the dark. I'd give my review a 10 if it wasn't for these reasons.

We liked the privacy. The private parking. Bed, kitchen, Cable TV, Microwave, Sink and utensils. Bathroom was of good size and Shower was nice and big. Windows in the front room were large and let in a good amount of light. Having a kitchen/living room was a plus, made you feel like there was space to spare while staying there.

The electrical light over the bed had exposed wires, it seems the ceiling medallion fell down exposing the electrical box and everything within it. The Soap/Shampoo/Conditioner dispenser had fallen off the wall in the shower and was pretty much completely empty. Could have used a couple more pillows available. No plastic bags in any of the garbage bins.

Fantastic building. Like an apartment but priced as a hotel. Very comfortable bed, lots of towels. Everything you need to cook, eat. Cute desk for working as well. Lots street parking for free. Would happily stay again.

Parking lot for hotel always full. No way to verify cars are hotel guests so anyone can park there. Entrance with code blocked off from elevators so stairs only to get to upper floors with luggage, groceries unless you go up and back down and hold or prop door open at back. No front desk so hard to get coffee or amenities replenished.

Clean, easy access with a code that has been sent before arrival, plenty of free street parking and behind the building for guests, 20-min walk to attractions downtown, ...

My room door (304) had problems locking from the outside because it seems like the deadbolt isn't correctly lined up when you just let it shut behind you. Had to play around with it a bit until it locked, but it did eventually. It does get noisy. Thin walls and the street noise isn't a whole lot but it seems louder than it should be.

Area just like as advertised. It was very clean. There was parking in the back. It was super close to all the places I needed to be.

The coffee maker didn't work. There was no shampoo or conditioner in the containers in the shower. I called the number provided to report the problems to no avail. I didn't expect to have to go out to get coffee first thing in the morning.

The apartment was excellent. The remodel done of the older building was very well done, very comfortable, and a great value! Cheaper than other hotels in the area for a better room. Good-sized studio apartment, basically, with room for five people to sit around. I didn’t take advantage of the kitchen, but it was well-equipped and modern. Access was easy, too, via a pin code.

One small suggestion: in the booking process, let people know that they’ll receive a text on the day of arrival, with the access information.

The Room was spacious and comfortable. The bed was comfortable. The Couch could have been a little better, but it wasn't terrible.

It could have been cleaned a little better. There were a few crumbs on the counter. Also, i would like to have seen trash bags in the waste cans.

The whole Nulu area is great. Lots of fun restaurants and bars and a run of distilleries is only a block away on Market street. eEasy to walk to lots of places. We have an entire small one bedroom apartment. It’s clean and has everything we need. Pretty quite considering the city streets are just outside.

I loved the private feeling of being in your own apartment building, which actually, you are! It was very well appointed and was beautiful. Our own suite!

We had some issues with the keypad (believed to be the battery), but they were easily rectified with a phone call to the desk agent and management. My only suggestion is although I realize these are used for apartments as well as short hotel stays, perhaps provide at least a little bit of coffee supply that's appropriate with the length of stay (ie two days).

The place was excellent. Beautifully renovated historic property, perfect location, free parking and affordable. We will be staying there every time we visit Louisville.

That I did not know that I would receive the pin to enter my room just 3 hours before my check in time. I think it would be best to state in the first email that the pin will be sent at noon before check in. I was worried the entire time that I was not going to get a pin.