Pontchartrain Hotel St. Charles Avenue

The Pontchartrain Hotel was amazing. I was interested in this hotel for our first trip to New Orleans because it was in a novel that I had read, but I was unsure about the proximity to the French Quarter and other things that we wanted to see. Well fear not, there is a streetcar that stops right out in front that will take you just about anywhere you want to go. This historic hotel was beautiful and elegant with a charm I fell in love with. The room was very clean and comfortable and the maid service was outstanding. There is a charming breakfast restaurant, a rooftop bar, a fancy restaurant, and a lovely downstairs bar that features a live jazz band on certain nights. The food was delicious and the staff was simply wonderful. I highly recommend this hotel...wish I was still there!

Did not have breakfast at the hotel. We instead had dinner which was exceptional in presentation and quality. The Wait Staff (Skylar) was attentive and informative. The rain stopped and a table was prepared in the courtyard adjacent to the dining room which made it very intimate. The front desk (Gary L.) was unexpectedly helpful and respectfully reaching out, asking about our day and if we needed anything.

No complaints. Although service of one of two elevators was inconsistent It was soon corrected, , Instead, we decided we needed our exercise and walked up to our room instead of waiting for the second elevator.

I brought my wife to New Orleans for her birthday. Everything was fantastic and the hotel was amazing. Although we did not dine in the restaurant, we did sit at the bar and chatted with the bartenders. The rooftop bar was also amazing.

On the nights we got back to the hotel after being out on tours in the city, the person checking for ID's to get to Hot Tin was a bit aggressive and rude -even after we stated we were going to our room (he still insisted on seeing our ID). It may be better for that person to actually be on the rooftop and check ID's once people are getting off the elevator.

The hotel was everything we'd hoped for and more. It brought old world NOLA charm and hospitality along with modern convenience. The staff went above and beyond to make us feel at home, by the end of our stay we felt like they were family. Corey greeted us at the door every morning, bringing our car around, assisting with packages and anything else we needed. Guest services answered with a cheerful "How can I help you Miss ----" every time - even sliding a pizza menu for a late night restaurant under our door when we wanted a late night snack delivery - they responded to every request within minutes of our call. Everything was clean, well kept and we can't say enough about the food at the Bayou and Jack Rose - absolute excellence! the band at the Bayou provided the experience we'd always dreamed of - they were amazing! The location was close enough to everything we wanted to do within minutes and just removed enough that we had quiet and no craziness of the partying in the French Quarter. The view and experience of Hot Tin was one that shouldn't be missed!

The breakfast at the Silver Whistle left a a bit to be desired. It didn't measure up to the excellence of the Bayou or Jack Rose. Their service was still great!

The location was ideal! The street car stops right in front, they have a great Bar with live music every night, the Jack Rose Restaurant is AMAZING and the rooftop bar was an added bonus. Overall, it was a great stay and would definitely recommend and stay there again. Special thank you to Tiffany and Kate at the front desk/check in for their exceptional service and customer service.

The elevator was out and we were on the 11th floor. Would have liked a courtesy call to advise the elevator was not working.

The Pontchartrain is a beautiful old hotel. My wife and I very much enjoyed our room with a view and the rooftop bar, along with the restaurants.

The only downsides were the lack of a bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken). However the last one was partly our fault, as we asked to be on a higher floor and enjoyed our 11th story view.

The staff was extremely accommodating and friendly and the facility was in a beautiful location and was full of old-world NOLA charm. The room was comfortable and just what we were hoping for. The noise level was perfect and the shower was exceptional for relaxing under.

The bathroom wasn't quite as clean as I would have hoped, but it wasn't disgusting by any means. Just a few overlooked lost hairs from prior guests. That, or the ghosts were using our facilities before we arrived 😆 the bathroom could have used more vanity lighting and a working vent fan, but those are minor convinences. The mattress wasn't very comfortable. It just felt like it needed some padding over the springs. I still slept well though, because we were worn out from all the day's fun.

The dinner at Jack Rose was top notch and we felt was better than the Commanders Palace which is only a few blocks away. Really enjoyed the roof top bar as well. Live Jazz music at the downstairs bar was also top notch. Easy access to the Tram right outside the hotel was soo simple and took us nearly all the way to Bourbon St.

I found everything to be great. The bathroom is really huge and it's a shame there was no bath available, but overall a great experience.

Interiors are gorgeous and amenities great! Room are very spacious and bed comfortable. location great as in between great areas and easy access to the streetcar.

There wasn't a duvet cover, the duvet was between 2 sheets which I feel isn't very sanitary as im sure they don't launder the actual duvet after each stay. We were on our honeymoon and they didn't do anything special or anything above and beyond. The mini bar was empty.

great location, comfy room (and bed), nicely decorated restaurant and a wonderful rooftop bar.

no complimentary water or coffee, also some evenings were louder due to people heading to the rooftop bar (especially when the elevator was out of order).