Tru By Hilton Chicopee Springfield

Pool and employees

We stood for 2 days . Rented the room for an extra night . Got no sleep after giving several complaints about the person above us and the staff didn’t know the pool was shut down on morning or afternoon shift . They were still advising new check ins that there was a pool .

Everything, I absolutely love it here, from the very polite staff, to the room, not to mention the HUGE walk in Shower.. My husband passed away in February & this place is now my happy place, I can't be alone at home because of anxiety, Thank you for my sanctuary!

Nothing!!!!

I made my reservation through booking.com and I received a confirmation email, but when I arrived they couldn't find my reservation and the hotel was booked. It was late (11 pm) when we arrived and I drove from VA with my daughter for a college visit. Erica was working the front desk. She called booking.com to try and find my reservation and they were no help. Erica went above and beyond to make sure we could get a room! She and another night shift employee cleaned a room for us. Erica was awesome!!!Thank you again Erica!

Booking.com screwed up my reservation although they sent me a confirmation email the hotel did not have my reservation. Not sure I will use them again!!

Breakfast was good hot breakfast finally. Location is good shopping centers right across and restaurants nearby as well. I like that there is also information boards right by the elevators that tell you what can be done around the surrounding areas.

The fact that I had called before I got to the hotel and asked to have connected rooms right next to each other and when I got there it was not my request. I was given rooms across from each other. That was my big issue here. other than that, everything was fine.

Great location, comfortable beds and decent breakfast

Rooms don't have closets or drawers or even any shelves. You have to keep everything right in your suitcase the whole time. It's a bit challenging if you've got kids and all the gear that goes with that. Probably not as much of an issue otherwise.

We had to wait a while for them to replemish eggs and sausage. Hot water ran out for tea but staff was helpful in getting a cup of hot water. The front desk person was not friendly and welcoming. Barely spoke just robotic With his head down. Didn't state how much deposit would would have been charged. I had to ask. Otherwise everything was great would stay here again.

Loved the cleaness and soap dispensers

It was awesome. Eerything was very moderm and simply convenient. Clean room, friendly staff, nice swimming pool and a variety of nearby places to eat, Best part was the TV channels that were available at no additional cost. Wish I could have stay longer. Breakfast was amazing !

The view from our room was not so good. That is the onlything I can come up with, everything was great.

Breakfast was great. Staff was excellent. Pool area was clean and maintained. Nice sitting area in the lobby. Rooms were clean.

The mattresses were kind of hard. It was difficult to get comfortable and we werent told beforehand that they would hold for an amount higher than our reservation for our stay length. Which was kind of inconvenient.

New I like the bed Sheets Two types of pillows Like the windows shades The thermostat on the wall I’m always cold it was nice to have heat and or ac And I like that I was able to have the fan all night Like a white noise machine Perfect

The bathroom could of been Cleaner Hairs And trash behind the trash can in the bathroom The squeeze soap Cool idea but I had a hard hard time squeezing the tube plus the body soap was low in the shower So for staying one night and barely enough for the two shower I ended up using hand and it shampoo one And I’m glad they were not locked in the dispenser Next time I’ll bring my own Love the floor nice Quite Warm No echo Some places are doing floors but the room feel cold Nice job on that No usb or outlet by the area you had the desk One more by that Would of been nice