Holiday Inn & Suites Duluth-Downtown, an IHG Hotel

Great location, staff and rooms. If you’re pool party people you’ll be happy - we had an early morning start and needed a early night. Pool is in a central atrium surrounded by many floors or room entrances. Saturday during high season was like going to a water polo contest with 50-100+ screaming kids. If you need quiet make sure you book accordingly. Staff was pleasant but couldn’t re-room us. They were fairly prompt about the 10pm closing time for the pool/hot tub but the loud groups hung out for nearly another hour around the closed gates…just outside our room door.

pool location if you want a peaceful early night

Cleanliness, decor, overall large place. Matt was very helpful & friendly. Liked that there are 2 pools and access to places (coffee place) via the Skywalk. Included garage parking was great! Good location to get to Canal Park.

Not in your control but the street that the garage entrance is on is scary. We had a view of it from our room and witnessed some "interesting" goings on. Nothing worthy of 911. Didn't feel we could walk to Canal Park even though it was within walking distance.

Very kind, Effie’s pi staff. All our needs were anticipated and met.

Two things, 1. The air conditioner made a popping noise every 5 minutes. Very annoying, especially when trying to sleep. 2. Charge $15 additional, on a prepaid room when we checked in. That charged showed up immediately, however, the reimbursement of that charges which we were told we would get-back when we checked out, has still not shown up, 72 hours later.

The pool was nice and conveniently located across from our room. The hotel is attached to a public parking garage, that was a major deciding factor as to where to stay as we were driving a convertible.

Breakfast cost extra, for the price of these rooms it should be free. Snacks in the lobby were very high priced - they made a convenience store seem like a bargain. When we first ventured out of the hotel on Superior street on Friday afternoon, the first thing we saw was a scroungy man urinating on the side of the hotel building. Judging by the looks of the sidewalk this happens somewhat frequently. Other than that, its a nice hotel, but way overpriced in my opinion.

Location and parking off street were excellent. The staff on the floors were wonderful! One gentleman inpaticular got us fresh towels, coffee and took our trash and actually asked if he could do anything else for us The girls working at desk, ( THEY WERE NOT HELPFUL AND A BIT RUDE) seemed to careless about our needs or questions about anything. Just pawned the questions off as if they were unimportant or they didn't have time at their empty uninhabited zone. Even asking them for fresh towels was like pulling teeth. After asking them a few questions over a few days I just gave up. I directed everything I needed to staff I saw in the halls. Those folks were AMAZING.

For the cost, things could have been cleaner. Edges, behind bathroom door and bathroom floor. Other people's hair Grosse me out in a "supposed clean room" I would have also liked towels and regular coffee refreshed daily. Since there wasn't any cleaning due to covid, but we're still paying the price... that's the least that could be done. No trash taken out either. Just a lot of money for what we got. Stayed at better for less. Would have been nice to know in advance that restaurant wasn't open.

Really enjoyed the location - I booked this hotel for its close vicinity to an appointment I had downtown and everything was in walking distance.

The way the hotel is laid out, walking from the elevator to the room and having to smell the pool every time was not great. The noise from the pool was also very loud. Very glad that it shut at 10pm. Our bathroom also didn't have hooks on the door and was in need of a bit of tlc.

I've never seen a stainless steel pool before, it was very nice and clean. The front desk was very hospitable and parking was ideal. We requested a room nearest the parking area and they were more than able to accommodate our need. We came for a family medical procedure, so the location was ideal being only 5 minutes away from the hospital. The hotel (directly) offers a medical rate if you contact them. We would definitely use this facility again.

Our stay was good. Room was good, pool looked good although we did not have time to use it. There was a conference going on so there were lines at the restaurant so we didn't eat there. Overall good! We really liked having the option of two queen beds and a sleeper sofa. That worked great for three travelers.

There wasn't anything that we didn't like. Everything was fine.

Spacious room, clean and well furnished gym, great location, friendly and accommodating staff.

Our room was on the 10th floor with 8th floor pool below and it was very, VERY loud at times. (Not the hotel's fault) It does get very pricey on the weekends.

property was nice

We drove our truck and forgot that there was a potential for ramp parking and we barely fit! But our fault not the properties. the other part was that I think we were placed next to a pool because we had a child, but instead of going swimming we were kept up until the pool closed at 10pm because of noise of pool-goers.