Residence Inn Charlotte Uptown

We did not eat the breakfast . Our room was very comfortable and inviting,

The sofa had stains, the sofa throw pillows looked liked they needed to be dry cleaned(very linty) so i sprayed with Lysol. The patio door lock was broken and the tub was slightly soiled so I asked housekeeper for bleach so that I could be sure that I wasn't bathing in a Soiled tub. On our second nights stay we went out for the night and came back to our room key not working, so we made trip from 7th floor back down to lobby to get this corrected. We stayed in an Executive Suite , so for the price I expected the suite to be a bit more luxurious than it was.Had it not been for those few issues I would have rated my stay Very Excellent!!

Continental Breakfast was very good with enough selection of basic items. Kitchen in room had all equipment needed to make meals and dishwasher was a bonus. Two-bedroom Suite was spcaious.

Maid service didn't come during our 4 days at the hotel. One TV didn't work in bedroom. Billing process was confusing as it changed me midway through stay because it was over the weekend.

The rooms were spacious, kitchen facility in the suite was good. Beds were very comfy with a choice of pillows. The lobby area smelled very welcoming and the staff very lovely. Parking was easy but one has to reserve. Breakfast came with a variety of options and was good. The proximity to the stadium makes it perfect to watch a baseball game.

Nothing - it was all very good.

Convenience of being 4 blocks and a straight shot down the road from the convention center. Hotel and room was very clean overall.

TV in our room didn't work, wasn't a huge setback but would have been nice to relax to at night. Also got woken up at 7:30am to loud music and a person talking on a mic, from the park across the street. Turns out there was an 8am 5k right in front of the hotel. Not the hotels fault, but would have been nice of a heads up it was going to be happneing at checkin.

The hotel was was right next to Bank of America Stadium, so we could walk to the game. We could see the scoreboard from our room window. It was also in walking distance of several restaurants and stores. The room was ready, neat and clean at the appointed check in time and the staff was always friendly, smiling willing to answer any questions. The shower water was always HOT no matter what time we took showers. Don't get me started on the waffles included with the FREE breakfast, they were just delicious. 😋

I liked everything.

Tori at the Front Desk was Absolutely Awesome! Personable, Professional, Witty...much appreciated. All the associates we encountered were courteous and friendly. Clean comfortable room.

The prices of the bottled water and snacks, i.e. chips and such are so over priced...like airport Overpriced! And Everyone knows airport prices are ridiculous! Other than that all was well.

Awe always enjoy staying here with the short walk to the Panthers stadium.. We will continue staying here..

we have been coming here to stay for about 10years off and on.. Only thing we missed was room service!!! We always loved the food and service!!!

We ABSOLUTELY were impressed right away with the cleanliness and the excellent welcoming to the hotel.. Check in was extremely fast and the staff was AWESOME.. The rooms were very clean, smelled good, well stocked, and very spacious.. We enjoyed how convenient it was to everything.. Even my in laws were able to walk to everywhere we wanted to go.. The breakfast lines were quick simple and easy..

The breakfast options were good. We missed having waffles but overall it was full of variety.

Customer service staff was nice but could have been more personable. For example when customers walk up the counter acknowledge them. Overall other than that, the desk staff met expectations.

The location was perfect! There was so much to do in the area! The variety of restaurants in the area was a highlight, too. Most importantly, the staff, particularly the breakfast bar attendant (Mrs. Barbara) provided excellent customer service and care. We would stay here again!

No dislikes