Hilton Garden Inn Raleigh Capital Blvd I-540

The room was clean and the furnishings were in very good repair. Our request for adjoining rooms (surprisingly rare in hotels these days) was accommodated. Without exception, the staff was exceptional. They were attentive, friendly, and thorough which made for a positive energy throughout the hotel. Randy, the overnight desk associate, immediately replaced a broken in-room Keurig coffeemaker (great amenity!) AND without my asking, made fresh percolated decaf in the lobby in the wee hours after we’d returned from a long, exhausting day. Asfar, our breakfast waiter, is the gold standard for someone working in the service industry; he was friendly, attentive, thorough, enthusiastic, and anticipated all of our wants and needs while donning the biggest, most contagious smile (btw, the pre-paid breakfast was an excellent add-on value). I own a small business and Asfar is the kind of person we are always looking to hire, feel lucky to find and hire, and work hard to retain. Kisha, a daytime front desk associate, is also an asset to Hilton: she was friendly, positive, detail-oriented, and went above and beyond, and seemed to take pride in every little thing she did. We were in Raleigh for a funeral and the entire staff unknowingly made this difficult time much easier. Without question, I highly recommend and will stay at this Hilton on all of my future trips to Raleigh.

The staff was exceptional - friendly, knowledgeable and helpful. We especially want to give a big shout out to Martha G in the dining area who was wonderful - very attentive and saw to our every need before we even had to ask

The TV in room 422 did not have a very clear picture but that was a minor detail. We had an issue with the flapper in the toilet initially (however the staff took care of it as promised within a short amount of time)

Clean, Comfortable and Peaceful. The pool and gym being there was a huge plus and your not bothered at all and people are willing to help and the price was real reasonable.

Not much to gripe on I enjoyed my stay.

I like the downstairs lobby lounge area,at night,even though it was a bit crowded.Breakfast was good.Clean and like the fact you could adjust your heat/cooling to your liking.check in time should be 2p,but the 12n is good for checking out.

No problems

convenient location

should offer a complementary breakfast as most other big chain hotels offer. my fault for not catching this before booking or we would have stayed elsewhere.

A fan in the bathroom really is a necessity

Your staff was very good friendly, the location was perfect.near my daughter’s home.my son enjoyed the work out room, indoor pool. The breakfast they enjoyed.

Let your patrons know that because of Covid 19 if our room would not be clean. I had to call and ask why my room was not clean. That was the only down part. But they were very apologetic. And they did refund me a little discount.

The location of the hotel. Variety of restaurants nearby.Shopping mall in walking distance

The rooms could have been cleaner. Traffic noise was loud.

The staff was very helpful and very friendly, especially Kent.

Our towels were not replaced. We had to go to the front desk and request more.

Great motel. We stay here every time we come to Raleigh. Great Covid precautions. Great staff. Great service.

Coffee maker in room wouldn’t work but staff promptly addressed.